Support Broker

Public Partnerships LLC supports individuals with disabilities or chronic illnesses and aging adults, to remain in their homes and communities and “self-direct” their own long-term home care. Our role as the nation’s largest and most experienced Financial Management Service provider is to assist those eligible Medicaid recipients to choose and pay for their own support workers and services within their state-approved personalized budget. We are appointed by states and managed healthcare organizations to better serve more of their residents and members requiring long-term care and ensure the efficient use of taxpayer funded services. 

Our culture attracts and rewards people who are results-oriented and strive to exceed customer expectations. We desire motivated candidates who are excited to join our fast-paced, entrepreneurial environment, and who want to make a difference in helping transform the lives of the consumers we serve.

Overview: 

Support Brokers work with Medicaid members who participate in programs that allow them to serve as the employer of their own direct care providers (known as “self-direction”). Through home visits and other means, Support Brokers provide information and education to these program participants and/or to their authorized representatives (a person selected by the participant to assist them with their employer responsibilities). During in-home visits, Support Brokers also evaluate the participant’s home environment, noting and attempting to resolve any safety concerns through our mandated escalations process. The Support Broker role is critical in keeping program participants in a home setting rather than in a facility. In-home visits comprise at least 60% of the work hours for this position.

• The ideal candidate will have a strong working knowledge of Microsoft Suites.

• Experience with CRM tools.

• Familiarity with electronic medical records.

• Must have secure, robust, and reliable wireless service in their home.

• To excel in this role, the candidate must be able to multi-task, must possess strong communication and organizational skills, and must be able to independently manage a busy caseload.

Duties & Responsibilities:

• Ability to visit a diverse population of participants in their homes, which may encompass a wide range of home settings.

• Ability to spend at least 60% of working hours attending home visits.

• Ability to assume an increased home visit schedule (i.e., greater than 60% of working hours) as dictated by business needs.

• Ability to organize home visit caseload to ensure efficient use of driving time.

• Ability to drive up to 60 miles or more to participants’ homes.

• Have and maintain a satisfactory driving record and a reliable, personally insured automobile.

• Ability to learn and master the use of PPL systems.

Required Skills:

• Ability to independently manage a caseload utilizing excellent time management and organizational skills to remain compliant with contractual timelines.

• Ability to prioritize tasks in a dynamic and fast paced environment.

• Exhibit strong verbal and written communication skills.

• Understand, support, and explain to others the core tenets of self-direction.

• Efficient with computers and Microsoft Office software.

• Ability to function effectively as part of a team: effectively communicate and partner with all team members while out in the field and during team meetings, with respect and professionalism.

• Ability to maintain timely documentation: in-home visits note must be completed during the time of visit and uploaded on the day of the participants’ visit. · Reflect a positive image of PPL to participants and stakeholders.

Required Resources:

• Valid driver’s license and satisfactory driving record.

• Reliable automobile

• Reliable, secure and internet server and connection.

Qualifications:

Education: 

BA or BS degree in social work, case worker, sociology, psychology, LPN, or related field preferred.

Experience: 

1 year experience working with vulnerable populations in their homes.  Experience with and mastery of Microsoft Office products including Outlook.  Familiarity with CRM tools preferred.  Familiarity with electronic records preferred.

Working Conditions: 

This position requires visiting participants in their homes, which may involve climbing stairs.  This position requires a significant amount of driving which, at times, can be more than 60 miles each way and is not county specific.  One may not be bound by their county and will at times need to assist with neighboring counties if they are within the mileage radius.  This position requires administrative work at home, including typing, making phone calls, and attending Teams meetings with co-workers.  Because this role requires both participant visits and home office work, a great degree of sitting should be expected.

Compensation & Benefits:

401k Retirement Plan Medical, Dental and Vision insurance on first day of employment Generous Paid Time Off  Employee Assistance Program and more Base pay may vary depending on skills, experience, job-related knowledge, and location.  Certain positions may also be eligible for a performance-based incentive as part of total compensation.

The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities, or skills of personnel so classified

Public Partnerships is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PPL, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PPL will not tolerate discrimination or harassment based on any of these characteristics.

#INDPPL

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