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Control Monitoring
4 weeks ago
Control Monitoring & Testing Leader Mortgages
The Central Testing Unit’s Assessment & Monitoring team is part of Citi’s Central Controls Capabilities Unit and is responsible for the independent monitoring/testing of Agent – Client call listening controls for both secured (mortgages & home equity) as well as unsecured (credit cards & personal loans) products executed within Citi’s USPB & Wealth businesses, to ensure consistent & effective delivery of these critical regulatory required controls processes.
This position reports to the Assessment & Monitoring Team Leader within the Centralized Controls team and is an execution-oriented individual contributor position accountable for end-to-end call listening controls monitoring & testing design – , operational controls performance assurance/testing, including control design assessment, escalations resolution & reporting, and insight sharing related to the above scope of controls monitoring/testing.
The Controls Monitoring & Testing Leader is a subject matter expert on overall controls monitoring, with an excellent level of understanding of control testing and who closely follows latest trends in related controls testing and adapts them for application within their own job and covered businesses and functions.
Excellent communication skills required to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required to guide, influence and convince others, particularly colleagues in other areas and occasional external customers. Accountable for significant controls testing results and advice regarding the controls execution. Necessitates a degree of responsibility over technical strategy.
Responsibilities:
Qualifications:
5+ years relevant experience, 3+ years in Risk & Controls roles. Subject matter expert on controls design, execution and/or control testing. Excellent understanding of MCA (Managers Control Assessment) frameworks and processes. Advanced skills in MS Word, MS Excel, MS PowerPoint, and MS SharePoint. Effective communication, written and presentation skills. Strong people and relationship management skills with the ability to influence others and foster a sense of collaboration. Independent thinker and able to perform a credible challenge of businesses/functions. Ability to work effectively on virtual teams, including across different geographies and time zones preferred.Travel Requirement:
Less than 10%.Education:
Bachelor’s/University degree, Master’s degree preferred.------------------------------------------------------
Job Family Group:
Risk Management------------------------------------------------------
Job Family:
Business Risk & Control------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Primary Location:
Irving Texas United States------------------------------------------------------
Primary Location Full Time Salary Range:
$114, - $172,
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit Available offerings may vary by jurisdiction, job level, and date of hire.
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Anticipated Posting Close Date:
Jun 18, 2024------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .
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