BMW Service Advisor

3 weeks ago


Pembroke Pines, United States Holman Enterprises, Inc. Full time

Job Duties:

  • Prepares service estimates, sells routine maintenance/repair services and conducts follow-ups regarding unsold services and customer inquires
  • Performs opening and closing responsibilities
  • Schedules appointments, answers phones and collects funds for services performed
  • Predicts the time needed for completion and stays in constant communication with the customer during the repair process
  • Assists with the coordination of alternate transportation, rental car reservations, shuttle etc.
  • Sell needed maintenance services and related parts to customers
  • Identify customer requests
  • Conduct a complete vehicle walk around
  • Present multi-point inspection results to customers
  • Recommend needed maintenance services and related parts
  • Conduct a detailed active delivery of each vehicle
  • Make appropriate prospecting and follow-up contacts with owners
  • Provide outstanding customer service in accordance with dealership policies
  • Write complete, accurate repair orders in accordance with dealership and manufacturer policies
  • Provides estimated cost analysis of automotive repairs and routine maintenance.
  • Provide in-depth information on original equipment manufacturer (OEM) part options
  • Perform all other duties and special projects as assigned.

Education and/or Training:

  • High school diploma or general education degree (GED)
  • Intermediate skills in CDK or Reynolds and Reynolds software

Relevant Work Experience:

  • 1 year experience working in a service advisor or express service advisor capacity

#LI-GC1



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