Specialist Expeditor

Position Summary

The Specialist Expeditor is responsible for ensuring aircraft parts are repaired by JetBlue repair shop business partners on time and at low cost. The Specialist Expeditor holds business partners accountable to meet the terms of repair contractual agreements, including provisions for loaners and exchanges. The Specialist Expeditor contributes to achieving low cost per available seat mile (CASM) by controlling cost of repairs and by optimizing repair shop workflows to enable a lean inventory of spare parts.   

Essential Responsibilities

• Ensures aircraft parts are repaired by JetBlue business partners within agreed turnaround time. 
• Monitors stock levels and ensures needed items are prioritized for repair.
• Communicates with business partners on the status of components sent for repair. For urgent orders, coordinates special shipping and tracks delivery until closure of repair order.
• Reviews and approves repair cost quotes. Monitors repair cost trends and involves Engineering and management in quote approval decisions.
• Identifies recurring repair shop performance problems, alerts management, and implements improvement action plans.
• Supports technical requests from Engineering and communicates repair instructions and modification requirements to repair shops. 
• Reviews and approves parts exchange offers from repair shops in lieu of repairing parts.
• Collects and submits damage information about parts to repair shop before shipping the part for repair.
• Helps minimize costs due to scrapped parts that cannot be repaired.
• Provides summarized repair information to support sourcing of new contracts.
• Runs weekly reports on open orders in compliance with internal audit policies.
• Other duties as assigned.

Minimum Experience and Qualifications

• High School Diploma or General Education Development (GED) Diploma
• Two (2) years of aviation experience
• Excellent negotiation, communication, and project management skills

• Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
  • Knowledge of Microsoft Windows based programs including Outlook, Word and Excel
• Ability to work on multiple projects simultaneously
• In possession of valid travel documents with the ability to travel in and out of the United States
• Available for occasional overnight (up to 20%)
• Must pass a pre-employment drug test
• Must be legally eligible to work in the country in which the position is located
• Authorization to work in the US is required. This position is not eligible for visa sponsorship

Preferred Experience and Qualifications

• Associate’s degree in Aviation, Powerplant, Structures, Avionics, or Electronics
• Valid Federal Aviation Administration (FAA) Airframe and Powerplant Certificate and/or Federal Communications Commission (FCC) license
• Prior coordination of aircraft materials, coordination of aircraft component repairs, coordination of business partner performance and/or warranty claims experience
• Two (2) years’ experience in aircraft and engine parts procurement, or experience in other high volume repairs or purchasing environments   
• Two (2) years of inventory experience
• Familiarity with Maintenance & Engineering database (such as TRAX)

Crewmember Expectations:

• Regular attendance and punctuality
• Potential need to work flexible hours and be available to respond on short-notice
• Able to maintain a professional appearance
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
• Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
• Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
• The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.

Equipment:

• Computer and other office equipment

Work Environment:

• Traditional office environment
• Occasional work in materials warehouse and on aircraft during ground maintenance

Physical Effort:  

• Light physical effort required by handling objects up to 20 pounds occasionally and/or up to 10 pounds frequently.  (Light)