14RHP - Shift Lead
Found in: Talent US C2 - 1 week ago
Job Details
Description
POSITION OVERVIEW
The Shift Leads oversee the day-to-day operations of park attractions and guest services.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Model and educate Team Members on Boomers Core Values. Ensure adequate daily staffing levels and adherence to daily operational schedule. Manage shift schedule ensuring breaks and meal periods are provided in a timely manner in accordance with State and local labor laws. Ensure attractions are operated following standard operating procedures and always maintaining safe practices. Train and develop Team Members ensuring safety is a priority. Assist with resolving Guest issues; make sure Team Members are courteous and paying attention to Guests. Complete required daily, weekly, and monthly documentation. Other duties as assigned.
Qualifications
WORK EXPERIENCE REQUIREMENTS
Must be 16 years of age or older and have reliable transportation. Experience in the guest service industry, with demonstrated ability to ensure customer satisfaction and handle guest concerns is a plus. Demonstrated ability to calculate and count, read, and comprehend. Demonstrated ability to handle multiple tasks with effective follow-through. Demonstrated ability to see, hear, talk clearly, and write legibly. Bilingual is a plus. Ability to represent the best face of the organization to the public.MINIMUM EDUCATION REQUIREMENTS
High School Diploma or equivalent.PHYSICAL REQUIREMENTS
Must be able to stand or walk for extended periods of time. Ability to stoop, bend, squat, grip small objects and push or pull heavy objects. Must be able to work in an environment with high levels of noise and vibration. Must be able to work outdoors, and may be required to work evenings, weekends, and/or holidays.-
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