Parts Manager

4 weeks ago

Savannah, United States Spartan Staffing Solutions Full time
Spartan Staffing Solutions has partnered with a National leader in rental, sales and distribution of industrial and commercial heavy equipment. We are looking for a Parts Manager for their Savannah GA location.
 
Specific Duties Include:
  • Demonstrate leadership in all aspects of the Parts Department and the store.
  • Coach and mentor Parts Department employees on a regular basis with regards to efficiency, productivity, and profitability.
  • Ensure customer satisfaction.
  • Work with the parts team to know the customer’s current and future expectations and work with all store departments to resolve customer concerns.
  • Utilize company manuals and guidelines to administer parts department policy and process.
  • Manage the proper process regarding the ordering, distribution, and receipting of parts.
  • Oversee the accurate recording of parts transactions, including lost sales.
  • Partner with Central Parts Ordering to maintain stocking levels that meet or exceed customer expectations.
  • Oversee monthly cycle counting process and make appropriate adjustments while practicing “zero tolerance” inventory control.
  • Maintain the retail sales floor and displays to show the store in a professional manner.
  • Review monthly receivables with the General/Store Manager. Establish collection plans and monitor aggressively.
  • Create and monitor annual parts department goals and budget, in alignment with the organization’s financial and operational objectives.
  • Manage parts department by the regional benchmarks established. Identify variances from the benchmarks and take corrective action.
  • Understand and communicate the quarterly Profit Sharing program to employees.
  • Ensure that appropriate communications take place throughout the location/s by facilitating/participating in monthly open-book meetings, conducting regular team meetings, encouraging an open-door policy, and proactively seeking feedback from team members.
  • Foster an engaged work environment within the location/s, encouraging accountability, open communication, teamwork, and a commitment to serving the customer.
  • Lead and manage all business and/or department activities related to ensuring the customer experience is positive and that all team members are committed to creating solutions and long term relationships with customers.
  • Ensure that the company/location reputation and image in the community is consistent with Integrated Controls Core Values, and that business relationships with all stakeholders are not compromised.
  • Manage the evaluation, allocation, and management of physical and financial resources and administer the hiring, development/training, management, evaluation, and effective assignment of people resources.
  • Responsible for ensuring that sound and safe business practices and processes are implemented and continuously improved to effectively and efficiently achieve ethical business objectives.
  • Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
  • Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
  • Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
  • Perform all other duties as assigned by management in a professional and efficient manner.
 
Job Requirements:
  • Previous supervisory/management experience
  • Industry and/or retail parts experience
  • Excellent customer service skills
  • Excellent oral and written communication skills
  • Strong computer skills
  • Competitive Salary + quarterly bonus 

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