Practice Manager

Job Description
Additional Information About the Role Operational Management Full-Time; benefits eligible Monday - Friday; days position. No nights or weekends required Ideal candidate will have at least 2 years of medical office experience. Overview BJC Medical Group is the multi-specialty physician organization of BJC HealthCare and includes over 600 doctors and advanced practice providers who are affiliated with the top-ranked hospitals in the area. Since 1994, BJC Medical Group has provided access to the world’s best medicine through caring people and integrated systems. The providers are nationally recognized for excellent patient satisfaction and quality health care. BJC Medical Group physicians are trained and certified in over 25 medical specialties and serve patients in more than 125 locations in the greater St. Louis, mid-Missouri and southern Illinois areas. Alton OBGYN Associates is located in Alton, IL. Preferred Qualifications Role Purpose Operates at the site level, and is responsible for either the management of a single practice location with up 8 providers or at a single hospital for a Hospitalist team. Responsible for the day to day operational and clinical flow management of the site. Responsibilities Manages individual(s) including but not limited to: onboarding and hiring, training, workload management & performance evaluations, conducting professional development plans as needed. Ensures that the productivity and actions of that group meet/support the overall operational goals of the department as established by department leadership. Develops and adheres to departmental staffing, revenue and/or expense budgets. Responds to changes in the business which may affect the ability to achieve the budget goals. Visible and present daily rounding for facilitation of patient flow as well as patient and provider satisfaction. Available for immediate and timely response to barriers or obstacles to daily workflows. Develop a staffing plan that meets both customer expectations and financial constraints. Create an environment where employee engagement and feedback facilitates positive change. Interacts and collaborates regularly with physicians/providers to provide direction and oversight of effective schedules, efficient clinic work flow and patient flow, establishing and maintaining a cooperative, relationship of trust with providers. Brings significant concerns to the Physician Site Leader. Respond to patient complaints; analyze and determine necessity to elevate the complaint based on situation, potential risk, effective resolution, clinical care concerns, etc. Provides leadership to direct reports in the execution of work plans and long and short term goals. Implements site level infrastructure and changes to supporting processes and systems. Implements and completes site goals. Monitor, measure, assess and improve site performance using patient satisfaction data, BJCMG reports of budgeted vs. worked hours, RVU reports and NextGen reports Minimum Requirements Education High School Diploma or GED Experience 2-5 years Supervisor Experience < 2 years Preferred Requirements Education Bachelor's Degree Benefits and Legal Statement BJC Total Rewards At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being. Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date Disability insurance* paid for by BJC Pension Plan*/403(b) Plan funded by BJC 401(k) plan with BJC match Tuition Assistance available on first day BJC Institute for Learning and Development Health Care and Dependent Care Flexible Spending Accounts Paid Time Off benefit combines vacation, sick days, holidays and personal time Adoption assistance To learn more, go to www.bjctotalrewards.com/Benefits *Not all benefits apply to all jobs The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity EmployerQualifications
Role Purpose Operates at the site level, and is responsible for either the management of a single practice location with up 8 providers or at a single hospital for a Hospitalist team. Responsible for the day to day operational and clinical flow management of the site. Responsibilities Manages individual(s) including but not limited to: onboarding and hiring, training, workload management & performance evaluations, conducting professional development plans as needed. Ensures that the productivity and actions of that group meet/support the overall operational goals of the department as established by department leadership. Develops and adheres to departmental staffing, revenue and/or expense budgets. Responds to changes in the business which may affect the ability to achieve the budget goals. Visible and present daily rounding for facilitation of patient flow as well as patient and provider satisfaction. Available for immediate and timely response to barriers or obstacles to daily workflows. Develop a staffing plan that meets both customer expectations and financial constraints. Create an environment where employee engagement and feedback facilitates positive change. Interacts and collaborates regularly with physicians/providers to provide direction and oversight of effective schedules, efficient clinic work flow and patient flow, establishing and maintaining a cooperative, relationship of trust with providers. Brings significant concerns to the Physician Site Leader. Respond to patient complaints; analyze and determine necessity to elevate the complaint based on situation, potential risk, effective resolution, clinical care concerns, etc. Provides leadership to direct reports in the execution of work plans and long and short term goals. Implements site level infrastructure and changes to supporting processes and systems. Implements and completes site goals. Monitor, measure, assess and improve site performance using patient satisfaction data, BJCMG reports of budgeted vs. worked hours, RVU reports and NextGen reports Minimum Requirements Education High School Diploma or GED Experience 2-5 years Supervisor Experience < 2 years Preferred Requirements Education Bachelor's Degree
Responsibilities
BJC Medical Group is the multi-specialty physician organization of BJC HealthCare and includes over 600 doctors and advanced practice providers who are affiliated with the top-ranked hospitals in the area. Since 1994, BJC Medical Group has provided access to the world’s best medicine through caring people and integrated systems. The providers are nationally recognized for excellent patient satisfaction and quality health care. BJC Medical Group physicians are trained and certified in over 25 medical specialties and serve patients in more than 125 locations in the greater St. Louis, mid-Missouri and southern Illinois areas. Alton OBGYN Associates is located in Alton, IL.

---