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Customer Service Representative

2 months ago

Englewood, United States Mister Sparky of Dayton Full time
Job DescriptionJob Description

Do you value professionalism and punctuality? Do you want to work with the best pros in the electrical industry? Then you could be a candidate for Mister Sparky. If you value a rewarding career and would like your customers to be genuinely satisfied, youll be fit for our team Opportunities for professional electricians and customer service professionals are now available across the country.


Our Culture

We believe in fostering strong connections, encouraging a relaxed atmosphere, and infusing a sense of enjoyment into everything we do. Our commitment to a family-oriented environment ensures that everyone feels supported and valued, creating a workplace where relationships flourish. We pride ourselves on being easygoing, promoting open communication, and maintaining a laid-back atmosphere that encourages collaboration and creativity. Above all, we recognize the importance of fun in the workplace, infusing joy and positive energy into our daily activities. At our core, we are more than a team we are a close-knit family, making work an enjoyable and fulfilling experience for everyone


Our Values

  • Drive:We value the inner motivation and determination that propels us to achieve our goals and overcome obstacles. It means having a relentless pursuit of success and pushing ourselves to constantly improve.
  • Tenacity:We embrace a never-give-up attitude and perseverance in the face of challenges. It means staying committed and resilient, even when faced with adversity, and finding creative solutions to achieve our objectives.
  • Hustle: We believe in taking initiative, being proactive, and going the extra mile. It means being resourceful, energetic and focused on delivering results efficiently and effectively.
  • Integrity:We prioritize honesty, transparency, and ethical behavior in everything we do. It means acting with integrity, maintaining trust with our customers, colleagues, and partners, and upholding the highest standards of moral conduct.
  • Teamwork:We recognize the power of collaboration and the strength that comes from working together. It means fostering a cooperative and inclusive environment, valuing diverse perspectives, and supporting one another to achieve collective success.
  • Excellence:We strive for excellence in all aspects of our work. It means setting high standards, continuously improving our skills and processes, and delivering exceptional quality and value to our customers.
  • Humble:We value humility and recognize that individual contributions are part of a greater whole. It means acknowledging and respecting the achievements of others, being open to learning and feedback, and approaching challenges with a modest and down-to-earth attitude.


Why Join Us

  • Empowerment Beyond the Title:At our company, we go beyond your position title. Join us to experience a role where you have the opportunity to broaden your horizons and take on responsibilities that allow you to grow beyond traditional job boundaries.Eventually, we will need an Office Manager.
  • Run it Like Your Own:We believe in fostering a sense of ownership and entrepreneurship. Join our team and enjoy the chance to run your role like it's your own small business, giving you the autonomy to make impactful decisions and contribute to the success of the team.
  • Prioritize Work/Life Balance:We understand the importance of maintaining a healthy work-life balance. Joining us means being part of a culture that values your well-being, ensuring you have the time and flexibility needed to lead a fulfilling life outside of work.


Pay

  • $15.00 - $20.00/hour


Schedule

  • Monday - Friday
  • 8:00 am - 4:30 pm (hours may vary at times)


Benefits

  • HRA (Health Reimbursement Arrangement)
  • Competitive Wages
  • Earned PTO
  • 6 Paid Holidays


Responsibilities

  • Phone Communication and Appointment Booking:Execute prompt and professional telephone responses, addressing customer inquiries and efficiently booking appointments for electrical services.
  • Scheduling and Coordination:Organize and manage the daily schedule for electricians, ensuring efficient resource allocation and timely completion of tasks. Dispatch electricians to job sites, considering proximity, skills, and workload.
  • Field Communication:Maintain effective communication with electricians in the field, providing necessary information, and updates, and addressing any concerns to ensure a seamless workflow.
  • Accounting Support:Assist in accounting activities, including precise invoice processing, payment tracking, and maintaining accurate financial records related to customer transactions.
  • Administrative Tasks:Handle various administrative tasks such as meticulous data entry, document management, and ensuring the timely completion of paperwork for service orders.
  • Sales Support:Contribute to sales activities by accurately averaging sales data, tracking closing ratios, and providing insights to improve the sales process.
  • Agreement Renewal Tracking:Monitor and track agreement renewals, ensuring timely follow-up with customers to encourage contract renewals and maintain positive ongoing relationships.
  • Customer Interaction:Interact with customers in a friendly and professional manner, addressing concerns, providing information, and ensuring a positive overall customer experience.
  • Efficiency and Accuracy:Prioritize accuracy in all tasks, from scheduling appointments to maintaining records, to enhance overall efficiency and customer satisfaction.
  • Collaboration and Teamwork:Collaborate with electricians, other CSRs, and relevant departments to enhance overall communication and streamline processes for better customer service.


Our Hiring Process

  1. Fill out the simple application.
  2. A recruiter from our recruiting company, Yellowstone Local will reach out promptly for a prescreening call.
  3. If we are a good fit for each other, they will schedule an in-person interview with the hiring manager.
  4. We will make an offer if you are a good fit.

Job requirements

  • High school diploma or equivalent
  • Above-average verbal and telephone communication skills are essential
  • Good computer software skills
  • Prior customer service experience is preferred
  • Demonstrates proficient typing skills.
  • Excels in multitasking scenarios.
  • Pays meticulous attention to detail in customer interactions and data entry tasks.
  • Demonstrates self-motivation, reliability, and adaptability as a valuable team player.
  • Possesses proficient knowledge of Office programs to enhance administrative functions.
  • Quickly adapts and learns new software applications with efficiency.
  • Manages filing and organizational tasks with precision and thoroughness.
  • Handles document scanning responsibilities with a high level of accuracy.
  • Undertakes various administrative duties as required with a proactive approach.
  • Must be authorized to work in the United States


"We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status."


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