Senior Customer Service Management Staff

6 months ago

Pasadena, United States Baker Hughes Full time

Are you passionate about making an impact?

Partner with the best

Join our team

Partner with the best

Baker Hughes is seeking to fill the position of for our Bently Nevada business in the Gulf Sub-region of the US. The Bently Nevada Customer Service Manager role demonstrates financial accountability for functional, business, and broad company objectives. In this role you will integrate and develop processes that meet business needs across the organization, manage complex issues within functional areas of expertise, be involved in long-term planning, and contribute to the overall business strategy.

As a Senior Customer Service Management Staff, you will be responsible for:

Owning the financial revenue forecasting and reporting of Services Sales and margin. Delivering accurate results on the committed forecast. Acting as P&L leader for the assigned sub-region. Participating in developing and leading the execution of the Bently Nevada Services growth strategy taking into consideration services pricing, financials and operational excellence Driving sub-region strategy for developing after sales market by promoting training, SSA, reactive, retrofits and Time & Material solutions Working closely with regional sales leaders to ensure appropriate sales coverage and opportunities to achieve the services orders plan for the sub-region Building successful long-term relationships with specific customers within the sub-region Interfacing regularly with the Service Director to review the progress of regional growth initiatives and participate in the development of new service offerings Collaborating with Fulfillment Manager, MDS Manager, SSA Leader and their respective teams to ensure and maintain excellent service delivery

Fuel your passion

To be successful in this role you will:

Bachelor's Degree in Engineering from an accredited university

10yrs+ of experience in Field Services Ability to travel within assigned region Have significant experience in the industry and the vibration technology Provide successful customer service mindset Provide working knowledge of contract terms and conditions

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

Contemporary work-life balance policies and wellbeing activities Comprehensive private medical care options Safety net of life insurance and disability programs Tailored financial programs Education Assistance Generous Parental Leave Mental Health resources Dependent Care Additional elected or voluntary benefits

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