Associate IS Technician
2 weeks ago
Providence caregivers are not simply valued – they’re invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.
Providence is seeking an Associate IS Technician who will:
Be the initial point of contact responsible for accurately gathering details of reported IS incidents or requests from various intake methods. Be responsible for resolving issues or escalating unresolved problems/issues/requests to the proper tier 2 and 3 support teams. Have excellent customer service skills as well as technical troubleshooting abilities. Operate in a fast paced, high volume environment and requires the ability to multi-task between various applications and systems.Customer Service
Takes personal responsibility for customer satisfaction. Professionally represents the 'Face and voice of IS' in difficult situations. Consistently strives to listen, understand, and support the needs of others in a sensitive manner.Quality
Performs challenging tasks efficiently and effectively. Anticipates problems and takes corrective action prior to completing the task. Sets challenging objectives and works against self-defined standards of excellence to continually improve personal performance.Problem Solving
Strong attention to detail and outstanding analytical skills.Collaboration
Ability to work effectively to build relationships with colleagues, customers, and management through positive interaction.Flexibility and response to change
Proven ability to organize multiple efforts and to respond to shifting priorities. Demonstrated ability to study, understand, adapt and respond effectively to a constantly changing environment. Communications Listens with sensitivity and openness. Actively seeks constructive feedback and remains open and receptive to it. Anticipates the information needs of others. Proven skills in communicating with clinical and technical customers.In this position you will:
Follow defined processes when handling incidents and service requests in a professional manner using approved tools. Troubleshoot caregiver issues and resolve upon first contact when able and escalates problems that can't be resolved to the appropriate group in a timely manner. Able to perform Administrative tasks and troubleshooting in the following environments including Citrix, Active Directory, Single Sign-On services, E-mail Exchange, Patient electronic health records and other applications as needed. Identify and communicate trending issues as needed to peers, leaders, and other IS groups. Keeps Supervisor or Manager apprised of workflow problems, project status and suggestions for process improvements. Awareness and understanding of IS Support groups. Understands and adheres to Quality Assurance KPI's. Accurately record and document relevant details of the issue or service request.Job Specific Knowledge, Skills and Abilities:
Ability to analyze information, evaluate results to choose the best solution and solve problems. Strong verbal communication and listening skills. Ability to exercise sound judgment and make decisions based on accurate and timely analysis. Ability to work in a fast paced, dynamic environment. Working knowledge of desktop software applications (., MS Outlook, Word, Excel, Access, Internet, Email). Proactively identifies areas of improvement within own area of work and discusses them with individual’s supervisor and/or team; applies learning from the past to plan improvements in existing processes and systems. Applies various learning experiences (., training, cross-departmental assignments) to identify underlying causes of problems and potential solutions; accepts challenges of unfamiliar assignments and actively seeks/constructively uses feedback. Adapts the way in which a job is performed to respond to the circumstances and needs of the team; shares information with others; willingly participates towards the achievement of group goals. Organizes plans well in advance, setting realistic targets, reviewing and monitoring progress; thinks through activities, allowing time for completion; demonstrates forward thinking about tomorrow’s issues. Applies technical knowledge in basic to somewhat difficult situations to support project delivery; requires frequent guidance; demonstrates familiarity with concepts, processes and requirements.Required Qualifications:
Associate's Degree in Healthcare, Information Technology, General Studies -or- equivalent educ/experiencePreferred Qualifications:
ITIL Foundations within 2 years of hire HDI Customer Service Representative within 2 years of hire 2 years Call center experience, customer service, IT Salary Range by location:
NorCal (Napa, Sonoma)
Min: $27.31, Max: $42.61
Southern California, NorCal (Humboldt) Alaska (Kodiak, Seward, Valdez)
Min: $24.34, Max: $37.98
WA Puget Sound Oregon (Portland) Alaska (Anchorage)
Min: $23.35, Max: $36.44
Oregon (Hood River, Medford, Seaside)
Min: $21.77, Max: $33.97
Eastern Washington (Richland, Spokane, Walla Walla)
Min: $20.78, Max: $32.42
Montana
Min: $18.80, Max: $29.34
Texas
Min: $17.81, Max: $27.79
Why Join Providence?
Our are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our of caring for everyone, especially the most vulnerable in our communities.
-
Associate Biomedical Technician
2 weeks ago
Lubbock, United States Providence Health & Services Full timeThe Associate Biomedical Technician is responsible for installation, electrical safety inspections, periodic maintenance, performance testing and major and minor repairs of medical equipment in assigned areas of the hospital, as well as external/retail clients. The Associate Biomedical Technician operates sophisticated test equipment and instrumentation for...
-
Associate Biomedical Technician
2 months ago
Lubbock, United States Providence Health & Services Full timeThe Associate Biomedical Technician is responsible for installation, electrical safety inspections, periodic maintenance, performance testing and major and minor repairs of medical equipment in assigned areas of the hospital, as well as external/retail clients. The Associate Biomedical Technician operates sophisticated test equipment and instrumentation for...
-
Associate Patient Care Technician
4 weeks ago
Lubbock, United States Providence Health & Services Full timeThe Patient Care Technician assists patients with activities of daily living and selective procedures delegated and communicated by the licensed nurse. These activities focus on maintaining a safe, hazard free, clean environment which facilitates patient focused care. Providence caregivers are not simply valued - they're invaluable. Join our team at...
-
Associate Biomedical Technician
2 days ago
Lubbock, Texas, United States Providence Health & Service Full timeJob DescriptionThe Associate Biomedical Technician is responsible for installation, electrical safety inspections, periodic maintenance, performance testing and major and minor repairs of medical equipment in assigned areas of the hospital, as well as external/retail clients. The Associate Biomedical Technician operates sophisticated test equipment and...
-
Associate Patient Care Technician
1 month ago
Lubbock, United States Providence Health & Services Full timeThe Patient Care Technician assists patients with activities of daily living and selective procedures delegated and communicated by the licensed nurse. These activities focus on maintaining a safe, hazard free, clean environment which facilitates patient focused care. Providence caregivers are not simply valued - they're invaluable. Join our team at...
-
Associate Patient Care Technician
2 weeks ago
Lubbock, United States Covenant Health (Tennessee) Full timeDescription The Patient Care Technician assists patients with activities of daily living and selective procedures delegated and communicated by the licensed nurse. These activities focus on maintaining a safe, hazard free, clean environment which facilitates patient focused care. Providence caregivers are not simply valued – they’re invaluable. Join...
-
Associate Sterile Processing Technician
2 weeks ago
Lubbock, United States Providence Health & Services Full timeThe Sterile Processing Technician I performs routine work in the decontamination, assembly, testing, and instruments in a medical facility, under the supervision of the Supervisor of Sterile Processing. Providence caregivers are not simply valued - they're invaluable. Join our team at Lubbock Heritage Hospital LLC and thrive in our culture of...
-
Associate Sterile Processing Technician
4 weeks ago
Lubbock, United States Providence Health & Services Full timeThe Sterile Processing Technician I performs routine work in the decontamination, assembly, testing, and instruments in a medical facility, under the supervision of the Supervisor of Sterile Processing. Providence caregivers are not simply valued - they're invaluable. Join our team at Lubbock Heritage Hospital LLC and thrive in our culture of...
-
Associate Pharmacy Technician
4 weeks ago
Lubbock, United States Providence Full timeThe Acute Care Pharmacy Tech I performs duties relating to the filling and dispensing of unit dose and stock medications from the pharmacy to the nursing units and other ancillary departments in a prompt accurate manner. Fill/dispense oral and IV medications, triaging patient orders and maintaining the integrity of the automated dispensing system. ...
-
Associate Pharmacy Technician
3 weeks ago
Lubbock, United States Providence Full timeThe Acute Care Pharmacy Tech I performs duties relating to the filling and dispensing of unit dose and stock medications from the pharmacy to the nursing units and other ancillary departments in a prompt accurate manner. Fill/dispense oral and IV medications, triaging patient orders and maintaining the integrity of the automated dispensing system. ...
-
Associate Patient Care Technician
4 weeks ago
Lubbock, United States St. Joseph Health Full timeJob Description DescriptionThe Patient Care Technician assists patients with activities of daily living and selective procedures delegated and communicated by the licensed nurse. These activities focus on maintaining a safe, hazard free, clean environment which facilitates patient focused care.Providence caregivers are not simply valued - they're invaluable....
-
Associate Patient Care Technician
4 weeks ago
Lubbock, United States St. Joseph Health Full timeJob Description DescriptionThe Patient Care Technician assists patients with activities of daily living and selective procedures delegated and communicated by the licensed nurse. These activities focus on maintaining a safe, hazard free, clean environment which facilitates patient focused care.Providence caregivers are not simply valued - they're invaluable....
-
Associate Patient Care Technician
2 weeks ago
Lubbock, United States St. Joseph Health Full timeJob Description DescriptionThe Patient Care Technician assists patients with activities of daily living and selective procedures delegated and communicated by the licensed nurse. These activities focus on maintaining a safe, hazard free, clean environment which facilitates patient focused care.Providence caregivers are not simply valued - they're invaluable....
-
Associate Patient Care Technician
2 weeks ago
Lubbock, United States St. Joseph Health Full timeJob Description DescriptionThe Patient Care Technician assists patients with activities of daily living and selective procedures delegated and communicated by the licensed nurse. These activities focus on maintaining a safe, hazard free, clean environment which facilitates patient focused care.Providence caregivers are not simply valued - they're invaluable....
-
Associate Patient Care Technician
4 weeks ago
Lubbock, United States Covenant Health Full time**Description** The Patient Care Technician assists patients with activities of daily living and selective procedures delegated and communicated by the licensed nurse. These activities focus on maintaining a safe, hazard free, clean environment which facilitates patient focused care. Providence caregivers are not simply valued - they're invaluable. Join...
-
Associate Patient Care Technician
2 weeks ago
Lubbock, United States Covenant Health Full time**Description** The Patient Care Technician assists patients with activities of daily living and selective procedures delegated and communicated by the licensed nurse. These activities focus on maintaining a safe, hazard free, clean environment which facilitates patient focused care. Providence caregivers are not simply valued - they're invaluable. Join...
-
Associate Distribution Technician, Lubbock
1 week ago
Lubbock, United States Providence Health & Service Full timeJob DescriptionProvidence caregivers are not simply valued - they're invaluable. Join our team and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.Resource Engineering & Hospitality...
-
Associate Distribution Technician, Lubbock
1 week ago
Lubbock, United States Providence Health & Service Full timeJob Description Providence caregivers are not simply valued - they're invaluable. Join our team and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. Resource Engineering & Hospitality...
-
Associate Patient Care Technician
2 weeks ago
Lubbock, United States Covenant Health Full time**Description** The Patient Care Technician assists patients with activities of daily living and selective procedures delegated and communicated by the licensed nurse. These activities focus on maintaining a safe, hazard free, clean environment which facilitates patient focused care. Providence caregivers are not simply valued - they're invaluable. Join...
-
Associate Patient Care Technician
4 weeks ago
Lubbock, United States Covenant Health Full time**Description** The Patient Care Technician assists patients with activities of daily living and selective procedures delegated and communicated by the licensed nurse. These activities focus on maintaining a safe, hazard free, clean environment which facilitates patient focused care. Providence caregivers are not simply valued - they're invaluable. Join...
