Data Center Technician

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Welcome to JLL We're happy that you've decided to join our best-in-class team

RESPONSIBILITIES

·

·Handle tape backup media and prepare for offsite storage if applicable.

·Perform ad hoc requests as directed by on-site management.

·Prepare and coordinate and receive incoming shipments. Compare packing lists with purchase details to ensure accurate make, model, and quantities are received. Receipt SRM.

·Perform remote hands support e.g. power cycles, physical equipment and cabling inspections, swap out failed components, testing of copper and fiber cables, handle storage media, and enter troubleshooting commands.

·Perform hardware installations – rack / stack.

·Perform cable installations (routing, terminating) and testing.

·Perform hardware cabling troubleshooting

·Support Service Manager processes (e.g. Service Request, Incident, Change) by creating, updating, and closing associated tickets.

·Support Power Maintenance Events (PME) – active involvement in the planning through an assigned role.

·Track and maintain adequate sparing levels.

·Perform physical audits and ensure the Service Manager database is updated and accurate.

·Collaborate and maintain business relationships in order to meet and exceed client expectations with respect to business as usual and project activities.

TECHNICAL SKILLS

·Ability to learn new technologies with an interest in expanding and applying this knowledge as new emerge.

·Able to lift 50 lbs.

·Working knowledge of Microsoft Windows and Office suite, especially Word and Excel.

·Thorough understanding of cabling best practices (EIA/TIA-568 standards).

·Thorough understanding of IT hardware skills (HP, Cisco, etc.).

·Working knowledge of network cabling diagnostics and testing practices.

·Good understanding of LAN/WAN/Telephony concepts e.g. TCIP, switches, routers, vLANs.

·General understanding of the concepts of electrical theory with respect to hardware installations e.g. single phase, 3 phase, amperage, receptacle types.

EXPERIENCE

·2+ years of experience as a data center technician or similar discipline in a data center mission critical environment.

·Strong technical, analytical, and problem-solving skills.

·Ability to complete tasks and deliverables within expected timelines

·Excellent organizational skills, strong attention to details, and willingness to learn and be methodical about following procedures.

·Able to work independently as a part of a larger team in a global organization.

·Able to multitask in high pressure situations and take ownership of project / tasks from planning, deployment, and post-deployment support.

EDUCATION

·High School diploma or equivalent.

·2-year technical degree or equivalent work experience.

WORK ENVIRONMENT

·Ability and willingness to work shifts (day, evening, overnight, and weekend) and provide on-call support on a rotational basis.

​

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

Flexible and Remote Work Arrangements may be available

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.