Care Coordinator III- Transfer Center- Days Vary 10am-8:30pm, weekends and holidays required
4 weeks ago
Job Responsibilities included but not limited to:
Responsible for answering and mitigating calls and providing intake services on Specialty Lines. Interprets patient conditions, complaints, and diagnoses in order to route the patient to the appreciate sub-specialty service at client facilities. Coordinates with physicians, nurses, and other staff to affect smooth admission processes. Reads, reviews, and interprets multiple documents requesting services. Interact with client facility staff over the telephone to intake calls. Maintains multiple databases pertinent to their service line. Accurately inputs the calls for service in a Computer Aided Dispatch (CAD) system when required. Accurately searches and inputs patient information into client Electronic Health Records (EHR). Documents and reports on activities throughout each shift on various spreadsheets, worksheets, and email formats. Notifies management of problems, concerns, and compliments received in real time. Generates performance reports using computer software. May perform additional duties as assigned.Shift: Monday-Friday 10:00am-8:30pm
Requirements for consideration:
High School or GED 2 years of experience with call center, customer service or related profession.-
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