Front of the House Supervisor
3 weeks ago
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Tuition assistance
- Vision insurance
As the FOH Supervisor, you will play a key role in ensuring the smooth operation of our fast/casual restaurant inside RDU Airport. You will oversee the front-of-house (FOH) operations, supervise and lead the FOH team, and maintain excellent guest service standards. Your primary goal will be to create a positive dining experience for our guests while upholding the restaurant's policies and procedures.
Reports to:
- Restaurant Management Team
Responsibilities:
- Advancing the Grove Bay Mission Statement and Core Values
- Delivering exceptional hospitality to all guests
- Upholding all core Standard Operating Procedures
- Coaching in the moment of hourly team members
- Training and development of new team members
- Handling any guest issues that arise in a respectful manner
- Following all opening and closing procedures
- Cash handling following Grove Bay SOP
- Ability to expedite in adherence with the Grove Bay SOP
- Strong understanding of all operational systems – Toast, OpenTable, R365
- Maintaining cleanliness and sanitation of the restaurant – ensure the restaurant is showroom ready at all times
- Must work a minimum of six hours during the Supervisor shift
Qualifications:
- Must be an A Player and endorsed by Management Team, Director of Operations, and Training Department
- Must have worked within venue or other Grove Bay restaurant for minimum of 4 months Prior
- Supervisor experience
- Multiple language abilities a plus; fluency in English is required
Skills & Knowledge:
- Strong attention to detail and focus on process excellence
- Ability to learn and bring "out of the box" ideas to the team
- Genuine enthusiasm and aptitude for serving people
- Excellent verbal and written communication skills
- Must possess strong communication and listening skills
- Demonstrates strong problem-solving skills through the ability to diagnose and implement solutions
- Ability to set and meet deadlines
- Successful completion of Grove Bay's training program, including all EdApp training content
Certifications:
- Food and Alcohol Safety training (ServSafe)
Physical Demands:
- Ability to move throughout the venue during shifts (standing, walking, kneeling, bending) for extended periods of time
- Ability to sit for extended periods of time
- Ability to make repeating movements of the arms, hands, and wrists
- Ability to express or exchange ideas verbally and perceive sound by ear
- Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders
- Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds
- Ability to turn or twist body parts in a circular motion
- Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment
Grove Bay is an E-Verify and equal opportunity employer; you must show proof of eligibility to work in the U.S.
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