Field Service Technician

2 months ago

Denver, United States Bizerba Full time
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Although Bizerba did not invent the weight, we have definitely paved the way for modern weighing technology.
Since 1866, our name - like no other - has stood for efficient weighing, slicing and labeling solutions.
Today we operate in 120 countries with approximately 4.500 employees.

As a Field Service Technician in our Industrial division, you will provide service for scheduled jobs, emergency repairs, and installations on equipment such as industrial scales, slicers, x-rays, metal detectors, vision systems, touch screens, and labelers. You will be the face of Bizerba in your region and must be customer-focused, self-motivated, and possess good analytical skills. We’re offering this excellent opportunity to attend an 11-week training course in Richmond, VA beginning September 5, 2024, for Bizerba to provide service for select locations ONLY:

Richmond, VA  Mid Atlantic (DE,MD,PA) Fayetteville, NC Council Bluffs, IA Salt Lake City, UT Denver, CO Los Angeles, CA

*The ideal candidate should live within a 1-hour radius by car or be willing to relocate. Upon completion of training, you will return to your assigned area*

JOB DUTIES: 

Perform equipment installations and/or service at various customers locations locally and nationwide if necessary. Perform scheduled work on Preventive Maintenance Programs and Service Contracts Responsible for maintaining a personal parts stock. Annual inventory counts must be within -5% discrepancy. Provide technical support for customers and distributors including on-call support on a rotational basis to include on-call checking shared email folders and answering service calls. Perform remote service and e-service. Training skills include ability to perform demonstrations of equipment capabilities, function and maintenance to operators and maintenance Crews. Handle technical correspondence with key customers. Communicate technical issues and problems to head Industrial office and work together on solutions. Prepare, communicate, and publish technical documentations for regular installations and projects. Comply with company objectives as regards to budget goals and profits, and in fulfilling reporting requirements Accurate and consistent logging in ADP and SIS Closing out work order tickets on time with descriptive details Detailed daily reporting of services provided at customers. Timely expense reporting Responsible for proper upkeep and maintenance of provided company service vehicle(s) Responsible for keeping the spare parts in new/sellable condition and safe packaging. Responsible for the proper upkeep of company issued equipment including tools, equipment, phone, laptop, and so forth.

BENEFITS:

Competitive salary from $50,000/yearly (ask about our discretionary bonus opportunity) Uniforms, tools, and company van provided. On call stipend and food per diem if dispatched overnight. Health Insurance (medical, dental, vision) effective at 30 days. 401K eligibility after 60 days up to 3.5% company match Paid vacation and PTO Short/Long Term Disability Life Insurance Flex Spending and Health Savings Accounts Referral bonus program Employee assistance programs Paid training and relocation bonus Bizerba will provide a relocation incentive of $2,500 to relocate to Richmond, VA. After training is complete, we will also provide an additional $2,500 to move you to your agreed upon location of hire. Our training program lasts from 3-4 months.

JOB REQUIREMENTS:

Associates degree or equivalent from two-year technical school or college Strong electrical and mechanical skills are a must. Able to travel frequently, up to several hours of driving per day possible. Must be open to on call and occasional weekends and/or overnight travel. Typical travel 50-80% plus overnight. (Food and hotel accommodations provided) Excellent customer service skills as this position acts as the “face” of the Company. Must possess basic computer skills and knowledge. High level of integrity and work ethic including being energetic, and self-motivated Able to work independently and remotely with project teams. Possess a valid driver’s license and be able to successfully pass a criminal background and driving record check, as well as a pre-employment drug screen.

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