Guest Services Agent |Hilton BWI Baltimore |Linthicum, MD

2 weeks ago

Linthicum Heights, United States PM Hotel Group Full time

Job Details

Description

Job Summary

Greet and register guests, provide prompt and courteous service, and close out guest accounts upon completion of stay to meet PM Hotel Group and brand standards of quality.

Summary of Essential Job Functions

• Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.

• Complete the registration process by inputting and retrieving information from a computer system, and confirming pertinent information including number of guests and room rate. Promote PM Hotel Group and brand marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.

• Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer.

• Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.

• Close guest accounts at time of check-out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.

• File guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.

• Comply with attendance rules and be available to work on a regular basis.

• Perform any other job-related duties as assigned.

Abilities Required

• Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co-workers with their job duties and be a team player. Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. Ability to stand and move throughout the front office and continuously perform essential job functions. Ability to access and accurately input information using a moderately complex computer system. Ability to observe and detect signs of emergency situations. Ability to establish and maintain effective working relationships with associates, customers and patrons.

Customer Satisfaction:
Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with PM Hotel Group staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every PM Hotel Group associate is a guest relations ambassador, every working minute of every day.

Work Habits:
In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job, and ask for help whenever you are not sure how to do something.

Safety & Security:
The safety and security of our guests and associates is of utmost importance to PM Hotel Group. Every PM Hotel Group associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

  • Shuttle Driver- Hilton Garden Inn BWI/ Springhill Suites BWI

    1 month ago

    Linthicum Heights, United States Remington Full time

    Job Description The Driver is responsible for driving the van to and from the airport according to scheduled van runs and/or as needed for guests and accommodating guests during their stay in an attentive, courteous and efficient manner. He/she is also responsible for assisting with luggage. Location Description 1516 Aero Drive, Linthicum, Maryland 21090...

  • Restaurant Server- Hilton Garden Inn BWI

    2 weeks ago

    Linthicum Heights, United States Remington Full time

    Job DescriptionWhat you will be doingGreet customers promptly upon taking a seat in the restaurant. Share any specials or make recommendations from the menu for the customer. Secure drink orders and take food orders in an efficient manner. Inspect food for accuracy and presentation prior to delivery. Maintain a clean table and assist with any refills or...

  • Restaurant Server- Hilton Garden Inn BWI

    2 weeks ago

    Linthicum, United States Remington Full time

    Job DescriptionWhat you will be doingGreet customers promptly upon taking a seat in the restaurant.Share any specials or make recommendations from the menu for the customer.Secure drink orders and take food orders in an efficient manner.Inspect food for accuracy and presentation prior to delivery.Maintain a clean table and assist with any refills or requests...

  • Guest Services Agent |Hilton BWI Baltimore |Linthicum, MD

    6 days ago

    Linthicum Heights, United States PM Hotel Group Full time

    Greet and register guests, provide prompt and courteous service, and close out guest accounts upon completion of stay to meet PM Hotel Group and brand standards of quality. Summary of Essential Job Functions - Greet customers immediately with a frien Guest Service, Agent, Hotel, Guest, Associate, Retail

  • Front Desk Supervisor- Springhill Suites BWI

    3 days ago

    Linthicum Heights, United States Remington Full time

    Job DescriptionWhat you will be doingEnsure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators. Have complete understanding of Front Office staff's roles and duties and be able to...

  • Front Office Manager- Springhill Suites BWI

    1 week ago

    Linthicum, United States Remington Full time

    Job DescriptionWhat you will be doingAnticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.Ensure proper staffing levels of front office associates, including interviewing, hiring,...

  • Lobby Bar Bartender

    4 weeks ago

    Linthicum Heights, United States TPG Hotels & Resorts Full time

    ** Lobby Bar Bartender** ** Doubletree by Hilton Hotel Baltimore - BWI Airport Linthicum, MD** ** Lobby Bar Bartender** **Why you will enjoy this job** If you enjoy working in a fast paced environment where everyone feels like family search no more. A position with our Food and Beverage team working in our restaurant or coffee shop is just the right place...

  • Housekeeper

    4 days ago

    Linthicum, United States Embassy Suites Baltimore BWI Full time

    Job Summary: Información disponible en español a continuación. A Housekeeper is primarily responsible for maintaining clean and attractive guest rooms hallways and public areas in the hotel servicing guest rooms daily in accordance with hotel procedures stocking cart with room supplies and replacing bed linens and replenishing guest room supplies while...

  • Production Support

    1 week ago

    Linthicum Heights, United States TALENTPRO CONSULTING, INC Full time

    Production Support ( Linthicum, MD ) 12921 6+ Month Contract Pay rate: $30-35/hr w2 US Citizenship Required Responsible for production support engineering with respect to picking up component data packages from receiving inspection, reviewing data packages against documented requirements, scanning and uploading data packages to system repository,...

  • Housekeeping Room Attendant | Hilton BWI | Linthicum, MD

    2 weeks ago

    Linthicum Heights, United States PM Hotel Group Full time

    To clean and stock guest rooms to ensure PM Hotel Groups high standards of cleanliness. Summary of Essential Job Functions - Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, and floor surfaces using cloths, mops, sponges, brushes, and/o Room Attendant, Housekeeping, Attendant, Hotel, Cleaning, Associate

  • Housekeeping Room Attendant | Hilton BWI | Linthicum, MD

    4 weeks ago

    Linthicum Heights, United States PM Hotel Group Full time

    To clean and stock guest rooms to ensure PM Hotel Groups high standards of cleanliness. Summary of Essential Job Functions - Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, and floor surfaces using cloths, mops, sponges, brushes, and/o Room Attendant, Housekeeping, Attendant, Hotel, Cleaning, Associate

  • JAVA Full Stack Developer- Linthicum, MD

    2 weeks ago

    Linthicum Heights, United States TWO95 International Full time

    Title – JAVA Full Stack Developer Position – Contract (12+ Months) Location – Linthicum, MD Rate-$Open(Best Possible) Responsibilities: Design, develop and implement complex solutions based on Java technology- Java/J2EE, JPA, Spring and related frameworks. Assist in system integration of application components using Web Services, EJB, REST SOAP...

  • JAVA Full Stack Developer- Linthicum, MD

    4 weeks ago

    Linthicum Heights, Maryland, United States Two95 International Inc. Full time

    Title – JAVA Full Stack Developer Position – Contract (12+ Months) Location – Linthicum, MD Rate-$Open(Best Possible) Responsibilities: Design, develop and implement complex solutions based on Java technology- Java/J2EE, JPA, Spring and related frameworks. Assist in system integration of...

  • Family Medicine Physician

    3 days ago

    Linthicum Heights, United States NOW Healthcare Recruiting (NP Now) Full time

    A thriving, independent, and collegial group seeks a new Family medicine physician in the Baltimore area! This group makes a big impact in Linthicum Heights and really takes care of all their physicians! Contact Raymond Stiles About the Group : The best innovation and technology with the strongest partnerships in the communities we serve. Provide...

  • PMO Specialist

    4 weeks ago

    Linthicum Heights, Maryland, United States Two95 International Inc. Full time

    Title – PMO Specialist (Scrum Master) Position – Contract (12+ Months) Location – Linthicum, MD Rate-$Open(Best Possible) Responsibilities: Set-up and lead meetings, maintain minutes, follow up on action items, and balance multiple work items at once. Use MS Office Suite to...

  • Training Specialist

    3 weeks ago

    Linthicum Heights, United States Jacobs Full time

    Your Impact:Jacobs is seeking a Training Specialist for a prime contract that is based out of our Linthicum, MD office.Responsibilities: Work with program POCs to manage certification requirements.Provide and analyze certification data. Provide metrics and status reports. Provide support for coordinating, developing, and delivering computer-related training...

  • Project Engineer

    2 hours ago

    Linthicum Heights, United States CPH Full time

    Job DescriptionJob DescriptionDescriptionCPH is a multi-disciplined Engineering and Architectural design firm that ranks in the nation’s Top 500 Design Firms by ENR Magazine.CPH has an opening in its Linthicum Heights, Maryland office for the following position:Civil/Environmental Project Engineer - E.I. with 1+ years design experience in Maryland. This...

  • Engineering Document Reviewer

    2 days ago

    Linthicum Heights, United States Infosoft, Inc Full time

    Job Title**:Engineering Document Reviewer 1** Pay Rate**:$27 to $29/HR negotiable** Duration**:6 months** Location**:Linthicum Heights, MD** Our client is a large Aerospace Industry Manufacturer. We are looking for **Engineering Document Reviewer 1** Responsible for production support engineering concerning picking up **component data packages** from...

  • Information Assurance Engineer

    7 days ago

    Linthicum Heights, United States Telos Corporation Full time

    This position will be based at a customer site in Linthicum, MD. The successful candidate will be part of a growing team that encourages, develops, and implements sophisticated solutions to complex problems. The candidate will identify opportunities Assurance, Engineer, Computer Science, Information Technology, Information, Process Engineer

  • Medicaid Benefits Consultant

    4 weeks ago

    Linthicum Heights, United States CareerBuilder Full time

    Job Title: Medicaid Benefits Consultant Pay: $ an hr | Bi-weekly Job Type: Onsite in Linthicum, MD | M-F 8-5 Medicaid Benefits Consultant Overview: Understand, and assure compliance to and adherence with, the Medicaid enrollment...