Network Engineer

2 weeks ago

Torrance, United States Black Box Full time

Network Engineer

Location: Torrance, CA

Shift: Mornings with On-Call responsibilities

Overview:

Deliver, monitor, maintain and configure network equipment, services and solutions needed to support client networking systems and environments. Perform day-to-day field installation, configuration, service, preventive maintenance, and decommission of dedicated and shared data infrastructure such as network equipment and/or other telecommunications and network device. 

Responsibilities:

Identify, research, analyze, diagnose, resolve and close escalated technical problems in a quality and timely manner.  Data center/ data hall floor support  Log file review, general network health analysis  Analyze and monitor the performance of the network using monitoring tools (SolarWinds NPM, NCM, IPAM, Net Flow, Ping Plotter, MIB, OID)  Respond to network outages and work with vendors to ensure smooth operation and troubleshooting  Troubleshooting issue resolution of LAN/WAN environment both prime shifts and after hours on-call support  Incident, Problem, Configuration and Change management  Project work such as design, ordering equipment, configuring new equipment, lease replacements What will this person be working on Responsible for monitoring networking systems, networking devices, and custom built tools to meet 100% SLA uptime standards.  Providing customer support , testing network connections, equipment installation and turn-up  Responsible for handling second level troubleshooting issues, upgrading operating systems, and planning layout for configuration systems.  Schedule and perform maintenance and system upgrades of network infrastructure.  Responsible for assisting Network Engineering in areas of design and configuration of switches, routers, and load balancers. Provide comprehensive diagnostic, root cause and troubleshooting support, accurate problem resolution and make findings available for future troubleshooting and analysis.  Determine the need to deploy field service resources required to deliver client service requests via incident management and dispatch processes through the service desk. Escalate irresolvable issues requiring manufacturing or carrier services (Tier 4) support assistance within prescribed service levels and procedures to complete problem resolution. Monitor service desk tickets volume, identify trends in problem activity, document findings and make available for future client troubleshooting issues and ensure timely closure of all assigned tickets. Utilize service delivery management and related technology systems and tools for efficient execution of service desk activities.  Utilize escalation and exception paths, processes and systems to report current performance and make recommendations for improvement of performance Continuously expand, research and leverage knowledge of technology, market and industry trends and benchmarking to identify, recommend and implement best practices, methodologies and relevant analytics.  Continuously develop and enhance knowledge, skills and abilities through various learning channels to expand technical and non-technical capabilities. Ensure further expansion of skill-set in the products & services that BBOX supports. Meet all financial performance objectives for area of responsibility and take corrective action as needed. Implement and make recommendations to improve methodologies, core competencies and processes for the service desk to ensure stable and quality product & service delivery consistent with company objectives and client expectations. Maintain and enhance a strong client service-oriented environment focused on problem prediction, detection and resolution. Proactively identify and remove barriers to meeting client expectations. Provide timely documentation of issues, action plan and outcome. Achieve all client satisfaction objectives and internal and external SLAs.  Actively and consistently recommend and support all efforts to improve, simplify, automate and enhance day to day service delivery operations and the client experience.  Foster and contribute toward collaborative working relationships within NACS operations and across all levels and departments of the organization to execute service desk functions and company priorities. Achieve performance targets established by leadership for applicable Key Performance Indicators Perform other duties as assigned by management.

 Education and Experience:

Bachelor’s Degree in Engineering, Information Technology or related, preferred; or relevant experience. Experience with Cisco ACI, Cisco ISE, Palo Alto firewalls, wireless 802.11 environments, Security (IPS/IDS,NAC), and F5 load balancers  Ability to coordinate multiple vendors to support work required at remote sites  Work history of supporting data center floor operations  Operational understand of SD-WAN technology and solutions  Experience with supporting Cisco Application Centric Infrastructure (ACI) 5+ years of technical support engineering experience in a call center environment. Technology Services or Managed Service Provider industry experience required. Cisco Certified Network Professional (CCNP), Cisco Certified Network Associate (CCNA), Cisco Certified Internetwork Expert (CCIE), Microsoft System Engineer (MCSE), or related certifications preferred. Excellent Layer 2 & 3 networking skills including strong knowledge and proficiency in industry-standard networking technologies and infrastructures including cabling, LAN, WAN, and various telecommunication access methods, DNS based Global Server Load Balancing (GSLB) theory as well as legacy networking technologies and system interdependencies. Cloud & Virtualization technologies preferred.  Production environment experience consisting of directly managing routers, switches, global and local load balancing, SSL acceleration, HTTP compression/caching, and DNS in a high-availability infrastructure. End-to-end process thinker, with proven experience in business processes and workflow design. Service awareness of all organization’s key product and service offerings for which support is being provided. Ability to listen to and understand client requirements and individual preferences with successful track record of ability to develop creative and innovative solutions. Excellent problem solving skills with demonstrated success in root cause analysis. Demonstrated experience of continuously expanding and leveraging knowledge of technology, market and industry trends with success in identifying, recommending and implementing best practices and methodologies. Ability to work effectively across all functional groups to optimize product & service offerings, fostering a seamless internal and external client experience and track record of timely and accurate issue resolution.  Proficient in MS Office (Word, Excel, PowerPoint), Outlook, SharePoint, ERP, service delivery management tools such as ServiceNow and related cloud based technology systems.

  • Network Engineer

    3 days ago

    Torrance, United States Black Box Full time

    Network Engineer Location: Torrance, CA Shift: Mornings with On-Call responsibilities Overview: Deliver, monitor, maintain and configure network equipment, services and solutions needed to support client networking systems and environments. Perform day-to-day field installation, configuration, service, preventive maintenance, and decommission of dedicated...

  • Sr. Network Engineer

    6 days ago

    Torrance, United States Rapiscan Systems Full time

    Rapiscan Systems is the world’s leading security screening provider. As the world’s leading security screening provider, Rapiscan Systems provides state-of-the-art products, solutions and services that meet our customers’ most demanding threat detection needs while improving operational efficiency. Rapiscan Systems has installed over 70,000 products in...

  • Sr Network Engineer

    3 weeks ago

    Torrance, California, United States Rapiscan Full time

    Overview: Rapiscan Systems is the world’s leading security screening provider. As the world’s leading security screening provider, Rapiscan Systems provides state-of-the-art products, solutions and services that meet our customers’ most demanding threat detection needs while improving operational efficiency. Rapiscan Systems has installed over 70,000...

  • Security Engineer

    4 weeks ago

    Torrance, United States DivergeIT Full time

    We are seeking a highly skilled and motivated Security Engineer with management potential to join our team. The successful candidate will be responsible for managing and enhancing our security infrastructure, ensuring the safety and security of our systems and data.Responsibilities:Develop and implement security protocols and procedures to protect the...

  • Security Engineer

    4 weeks ago

    Torrance, United States DivergeIT Full time

    We are seeking a highly skilled and motivated Security Engineer with management potential to join our team. The successful candidate will be responsible for managing and enhancing our security infrastructure, ensuring the safety and security of our systems and data.Responsibilities:Develop and implement security protocols and procedures to protect the...

  • Security Engineer

    4 weeks ago

    Torrance, United States DivergeIT Full time

    We are seeking a highly skilled and motivated Security Engineer with management potential to join our team. The successful candidate will be responsible for managing and enhancing our security infrastructure, ensuring the safety and security of our systems and data.Responsibilities:Develop and implement security protocols and procedures to protect the...

  • Quality Electronics Engineer

    2 weeks ago

    Torrance, United States SQA Services Full time

    Job DescriptionJob DescriptionUrgently Hiring a Quality Electronics Engineer!Technology Rocks! If you agree and would like to work with one of the game's most exciting names, we want to hear from you. If you have a ‘quality eye’ and have what it takes to keep up with the best in the business, this is your program!Location: Torrance, CA| Part-Time|...

  • System Engineer

    2 weeks ago

    Torrance, United States GCC Technologies Full time

    Summary We are looking for an efficient Systems Engineer to help us expand clients company's computing infrastructure. Your responsibilities will include tasks concerning the development of both business and in-house systems. Additionally, you will be accountable for project management, including the creation of requirement definition documents, system...

  • Systems Engineer

    1 month ago

    Torrance, United States ConsultNet Full time

    Systems Engineer IIITorrance, CA- hybrid- 2 days week remote6+ month contract to potential hire$60-$63 an hourImmediate hire for Systems Engineer III will be responsible for assisting in design and implementation of clients enterprise system infrastructure, resolving advanced support issues, and assisting the Shift Based System EngineersWill also support in...

  • Senior Electrical Engineer

    7 days ago

    Torrance, United States EMpath Recruiter LLC Full time

    Join an innovative company specializing in the development of market-driven products for low-latency, high quality transmission of digital multimedia. Our client's customers are world leaders in their industries, which span a wide variety of industry segments including medical, entertainment, broadcast, professional audio/video, house of worship, education,...

  • Senior Electrical Engineer

    2 days ago

    Torrance, United States EMpath Recruiter LLC Full time

    Join an innovative company specializing in the development of market-driven products for low-latency, high quality transmission of digital multimedia. Ready to make your application Please do read through the description at least once before clicking on Apply. Our client's customers are world leaders in their industries, which span a wide variety of...

  • Senior Electrical Engineer

    1 month ago

    Torrance, United States EMpath Recruiter LLC Full time

    Join an innovative company specializing in the development of market-driven products for low-latency, high quality transmission of digital multimedia.Our client's customers are world leaders in their industries, which span a wide variety of industry segments including medical, entertainment, broadcast, professional audio/video, house of worship, education,...

  • Senior Electrical Engineer

    4 weeks ago

    Torrance, United States EMpath Recruiter LLC Full time

    Join an innovative company specializing in the development of market-driven products for low-latency, high quality transmission of digital multimedia.Our client's customers are world leaders in their industries, which span a wide variety of industry segments including medical, entertainment, broadcast, professional audio/video, house of worship, education,...

  • Senior Project Engineer

    2 weeks ago

    Torrance, United States Strategic Technology Solutions LLC Full time

    Job DescriptionJob Description The Senior Project Engineer (SPE) is responsible for providing the highest level of technical expertise within the service delivery department. The role will collaborate with other members of professional services including project managers, solutions architects and other project engineers.  The SPE is responsible for...

  • Senior Project Engineer

    4 days ago

    Torrance, United States Strategic Technology Solutions, LLC Full time

    Benefits: 401(k) Competitive salary Health insurance The Senior Project Engineer (SPE) is responsible for providing the highest level of technical expertise within the service delivery department. The role will collaborate with other members of professional services including project managers, solutions architects and other project engineers. The SPE is...

  • Senior Project Engineer

    2 weeks ago

    Torrance, United States Strategic Technology Solutions LLC Full time

    Job DescriptionJob DescriptionBenefits:401(k)Competitive salaryHealth insuranceThe Senior Project Engineer (SPE) is responsible for providing the highest level of technical expertise within the service delivery department. The role will collaborate with other members of professional services including project managers, solutions architects and other project...

  • Senior Project Engineer

    2 weeks ago

    Torrance, United States Strategic Technology Solutions LLC Full time

    Job DescriptionJob DescriptionBenefits:401(k)Competitive salaryHealth insuranceThe Senior Project Engineer (SPE) is responsible for providing the highest level of technical expertise within the service delivery department. The role will collaborate with other members of professional services including project managers, solutions architects and other project...

  • DevOps Engineer

    2 weeks ago

    Torrance, United States C4 Technical Services Full time

    DevOps Engineer Location: Local is ok - Prefer Dallas, TX Qualifications: • Bachelor's degree in computer science, Information Systems, or equivalent background\experience • Experience working with cloud-based platforms in an enterprise environment. • 1-3 years software engineering experience in a team-based environment • Experience performing...

  • Senior Engineer Vehicle High Voltage System

    4 days ago

    Torrance, United States ZO Motors Full time

    ZO Motors is seeking a highly motivated individual with strong background in vehicle High Voltage & Charging systems to join us in the development and deployment of our zero-emission commercial vehicles with Li-ion battery and Hydrogen technologies for the global markets. This individual will collaborate closely with both internal team and external vendors...

  • IT Technician

    4 weeks ago

    Torrance, United States Ace Clearwater Enterprises Full time

    Job DescriptionJob DescriptionWe are seeking an IT Technician to join our team! You will handle a variety of projects to support and improve the organization's network systems.Responsibilities:Manage all aspects of the networking platformTroubleshoot network & system issuesMonitor active network and server infrastructurePerform routine preventative...