Customer Service Representative
1 month ago
Our team in Orlando currently has an opening for a Customer Service Representative
YOUR ROLE & RESPONSIBILITIES
Job Summary:
TheCustomer Service Representative is a key member of the Customer's Account Team(CSR + Account Manager). The Account Team will be held accountable for theoverall customer experience and are expected to consistently provide value todifferentiate Brenntag over the competition. The Account team’s efforts areexpected to be focused and intentional, with a common goal: increasing customerloyalty, customer retention and territory growth.
TheCustomer Service Representative is responsible for creating a positive CustomerExperience by providing timely communication based on Customer needs whileexecuting Brenntag’s Quality Objectives: the right product, right package, rightquantity, right time, correct location, right paperwork, and the right pricevia the appropriate platform, while staying sensitive to the customer'schanging circumstances.
This rolewill be held accountable for accurate and prompt processing of customer ordersand full Order life cycle management: order processing, order management, orderchanges, cross collaboration required for order fulfillment, and leading allorder related communication to the customer.
This role isinstrumental to Brenntag’s Service Excellence commitment and must berepresented with personal, genuine, and insightful efforts through each step ofthe customer journey.
Job Description:
Teamwork: Responsible for working both proactively and productively with teammates toresolve issues for the customer rather than treat service as a solo act. OrderEntry, Management and Processing: Responsible for efficient and accurate order placement, order confirmation viaphone, email or EDI and timely communication regarding order changes to thecustomer. Communication: Ability to manage internal and external requests via multiple platforms, whileremaining organized and concise with communication. Identify and clarifycustomer needs and concerns, while effectively reporting requirements andcustomer expectations internally to determine a solution. Present answers /options to the customer and follow up to ensure resolution. Build andDevelop Customer Relationships: Establishsustainable and collaborative relationships through open, knowledgeable, andinteractive communication with the customer. Intentional effort is required to developmentand foster strong customer relationship, ensuring customer loyalty and customerretention. This role requires confidenceto quickly pivot to meet changing demands, while providing professional,efficient, and courteous service. Data Integrity: Responsible for working with the Commercial team and the customer to safeguardthe integrity and accuracy of the customer's data, while establishing visibilityacross internal teams to encourage usability by all parties and reduce errorsthat result from bad/incorrect data. Responsiblefor Compliance, Regulations, and Policy Alignment across daily functions ensuring that the service provided to our customersmeets Safety, Quality and Regulatory expectations, along with any otherrelevant company policies and procedures.
YOUR PROFILE
Education and Experience:
2+ years of experience in Customer Service, Customer Success, or a similar discipline. OR 5+ years of relevant professional experience, Chemical Distribution or Manufacturing is a plus. Must have the capacity to problem solve, work independently, and consistently demonstrate strong listening, speaking and decision-making skills. Excellent interpersonal skills with a passion for collaboration. Skilled at handling competing priorities in a fast-paced, highly ambiguous, deadline-driven environment. Strong organization and prioritization skills. CRM Experience required, preferably Salesforce. Experience with Microsoft Office Suite and Team Collaboration tools.
OUR OFFER
We aim to create an environment where the best people want to work, where they can turn their passion into their job and realize their full potential Individual development, on-the-job training, and development programs designed to help our employees grow in their careers Paid parental leave Education assistance program Employee assistance program Various healthcare plan options as well as 401(k)-
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