![TEKsystems](https://media.trabajo.org/img/noimg.jpg)
Data Entry. Hybrid Schedule.
1 month ago
Data Entry
$18/hr.
Hybrid Schedule
N Phoenix Location
M-F Schedule
Summary: The main function of a customer service representative is to interact with internal departments producers/brokers to provide application support. A typical customer service representative is responsible for determining the issue offer possible solutions or providing follow-up as needed. Customer service calls may be inbound outbound or a combination of both. Provides basic technical support.
Job Responsibilities:
• Resolve issues that come from the eBusiness/Marketplace application users. Proprietary and contractor will be fully trained.
• Document respond to inquiries via phone email.
• Refer unresolved issues to designated departments for further investigation.
• Keep records of interactions recording details of inquiries problems and comments as well as actions taken.
• Effectively gather problem information.
• Evaluate and diagnose problems. Properly escalate issues to management
• Support technical errors whether navigational or system related to keep the end user from being unproductive Chubb Employees at all levels.
• Major part of the support will take place via the shared mailbox to correct the error that is being presented.
Skills:
• Helpdesk problem solving required- Level 1
• Areas of trouble shooting that will be required in this role will be accompanied by supervisor training to accomplish the job.
• Shared Mailbox experience in coordination with other support personnel
• Previous experience with insurance products is preferred.
• Experience with attending conference calls and participating.
• Verbal and written communication skills attention to detail customer service skills and interpersonal skills. This role requires the contractor to interact with all levels of management.
• Ability to work independently.
• Ability to accurately document and record customer/client information.
Education/Experience:
• High school diploma or GED preferred.
• 1-2 years customer service-related experience required.
• Experience with Microsoft Office suite products
• History of being a self-starter and active learner
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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