Patient Access Representative III
6 months ago
JOB SUMMARY
Responsible for a wide range of duties in support of departmental efficiencies which may include but not limited to performing registration, patient pre-admission and admission, reception and discharge functions, arranging support Hospital services requested by patients through referrals, performs thorough analysis of admission discharge transfers (ADT), Revenue Cycle Reports, leads shift Patient Access Operations, and collaborates with Department leaders in process and operational excellence.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Include the following. Others may be assigned.
Greeting customers following Conifer Standards of Care, provides world-class customer service, completes full patient registration at date of service adheres to financial & cash control policies & procedures, thoroughly explains and secures Hospital & patient legal forms (., Advance Directives, Conditions of services, Consent for treatment, Important Message from Medicare, EMTALA, . Scan Protected Health Information, create and file patient information packets/folders for upcoming Hospital services. May also assist with scheduling diagnostic or surgical procedures, conducting physician office/patient interviews, and explains hospital procedure guidelines and policies. Provides full patient financial counseling, education & referrals, employs and completes all patient liability collection escalations through proper, compliant patient liability collection techniques before, during & after date of service, performs Hospital cash reconciliation & secured payment entry in adherence to financial & cash control policies & procedures. Secures medical necessity checks/verification in accordance to Centers for Medicare & Medicare services, verifies insurance, benefits, coverage & eligibility, completes assigned registration financial clearance work lists activities, obtains insurance authorizations for scheduled & unscheduled Hospital services, and secures inpatient visit notification to payors. Performs thorough analysis of admission discharge transfers (ADT), Revenue Cycle Reports, leads shift Patient Access Operations, and collaborates with Department leaders in process and operational excellence.KNOWLEDGE, SKILLS, ABILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Minimum typing skills of 35 wpm Demonstrated working knowledge of software/system/equipment/PCs. Knowledge of function and relationships within a hospital environment preferred Advance Customer service skills and experience Ability to work in a fast paced environment Ability to receive and express detailed information through oral and written communications Course in Medical Terminology required Advanced Understanding of Third Party Payor requirements preferred Advanced Understanding of Compliance standards preferred Advanced Patient Liability Collection performance and high achievement in productivity. Must be able to perform essential job duties in at least three Patient Access service areas including ED Uses proper negotiation techniques to professionally collect money owed by our Patients/Guarantors. Builds and maintains collaborative relationships with both internal and external Clients that lead to more effective communication and a higher level of productivity and accuracy.Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.
EDUCATION / EXPERIENCE
Include minimum education, technical training, and/or experience preferred to perform the job.
High School Diploma or GED required 2-4 years experience in medical facility, health insurance, or related area. 2+ years in Patient Access preferred. Some college coursework is preferredPHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to sit at computer terminal for extended periods of time Occasionally lift/carry items weighing up to 25 lbs. Frequent prolonged standing, sitting, and walking Occasionally push a wheelchair to assist patients with mobility problems.WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Hospital administration Can work in patient care locations which include potential exposure to life-threatening patient conditions.OTHER
Must be available to work hours and days as needed based on departmental/system demands. Resolves Physician's office and Patient issues. May experience extreme patient volumes and uncooperative Patients.As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step
ESSENTIAL DUTIES AND RESPONSIBILITIES
Include the following. Others may be assigned.
No. Description % of Time Greeting customers following Conifer Standards of Care, provides world-class customer service, completes full patient registration at date of service adheres to financial & cash control policies & procedures, thoroughly explains and secures Hospital & patient legal forms (., Advance Directives, Conditions of services, Consent for treatment, Important Message from Medicare, EMTALA, . Scan Protected Health Information, create and file patient information packets/folders for upcoming Hospital services. May also assist with scheduling diagnostic or surgical procedures, conducting physician office/patient interviews, and explains hospital procedure guidelines and policies. % varies by site Provides full patient financial counseling, education & referrals, employs and completes all patient liability collection escalations through proper, compliant patient liability collection techniques before, during & after date of service, performs Hospital cash reconciliation & secured payment entry in adherence to financial & cash control policies & procedures. % varies by site Secures medical necessity checks/verification in accordance to Centers for Medicare & Medicare services, verifies insurance, benefits, coverage & eligibility, completes assigned registration financial clearance work lists activities, obtains insurance authorizations for scheduled & unscheduled Hospital services, and secures inpatient visit notification to payors. % varies by sitePerforms thorough analysis of admission discharge transfers (ADT), Revenue Cycle Reports, leads shift Patient Access Operations, and collaborates with Department leaders in process and operational excellence.
% varies by site FINANCIAL RESPONSIBILITY (Specify Revenue/Budget/Expense): N/A SUPERVISORY RESPONSIBILITIES: N/A Direct Reports (titles) N/A Indirect Reports (titles) N/A KNOWLEDGE, SKILLS, ABILITIESTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Minimum typing skills of 35 wpm Demonstrated working knowledge of software/system/equipment/PCs. Knowledge of function and relationships within a hospital environment preferred Advance Customer service skills and experience Ability to work in a fast paced environment Ability to receive and express detailed information through oral and written communications Course in Medical Terminology required Advanced Understanding of Third Party Payor requirements preferred Advanced Understanding of Compliance standards preferred Advanced Patient Liability Collection performance and high achievement in productivity. Must be able to perform essential job duties in at least three Patient Access service areas including ED Uses proper negotiation techniques to professionally collect money owed by our Patients/Guarantors. Builds and maintains collaborative relationships with both internal and external Clients that lead to more effective communication and a higher level of productivity and accuracy.Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.
EDUCATION / EXPERIENCEInclude minimum education, technical training, and/or experience preffered to perform the job.
High School Diploma or GED required 2-4 years experience in medical facility, health insurance, or related area. 2+ years in Patient Access preferred. Some college coursework is preferred PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to sit at computer terminal for extended periods of time Resolves Physician's office and Patient issues. May experience extreme patient volumes and uncooperative Patients. Occasionally lift/carry items weighing up to 25 lbs. Frequent prolonged standing, sitting, and walking Occasionally push a wheelchair to assist patients with mobility problems.WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Hospital administration Can work in patient care locations which include potential exposure to life-threatening patient conditions.OTHER
Must be available to work hours and days as needed based on departmental/system demands.-
Patient Access Representative III
1 month ago
Phoenix, Arizona, United States Tenet Healthcare Full timeJob SummaryAs a Patient Access Representative III, you will play a critical role in supporting the departmental efficiencies of our healthcare organization. Your responsibilities will include performing registration, patient pre-admission and admission, reception and discharge functions, arranging support Hospital services requested by patients through...
-
Patient Access Representative III
4 months ago
Phoenix, United States Conifer Health Solutions Full timeJob DescriptionJOB SUMMARY Responsible for a wide range of duties in support of departmental efficiencies which may include but not limited to performing registration, patient pre-admission and admission, reception and discharge functions, arranging support Hospital services requested by patients through referrals, performs thorough analysis of admission...
-
Patient Access Center Representative
2 months ago
Phoenix, United States Terros Full timeTerros Health is pleased to share an exciting and rewarding opportunity for a Full-Time Patient Access Center Representative working at our Central Avenue location in Phoenix, AZ. Reporting to the Patient Access Center Supervisor, the ideal individua Patient Access, Representative, Patient, Customer Service, Insurance, Healthcare
-
Patient Access Representative III
4 months ago
Phoenix, United States Conifer Health Solutions Full timeJob DescriptionJOB SUMMARY Responsible for a wide range of duties in support of departmental efficiencies which may include but not limited to performing registration, patient pre-admission and admission, reception and discharge functions, arranging support Hospital services requested by patients through referrals, performs thorough analysis of admission...
-
Patient Access Representative III
6 months ago
Phoenix, United States Tenet Healthcare Full timeJOB SUMMARY Responsible for a wide range of duties in support of departmental efficiencies which may include but not limited to performing registration, patient pre-admission and admission, reception and discharge functions, arranging support Hospital services requested by patients through referrals, performs thorough analysis of admission discharge...
-
Patient Access Center Representative
4 weeks ago
Phoenix, United States Terros Full timeJob Details Job Location Central Avenue - Phoenix, AZ Position Type Full Time Education Level High School Diploma/GED Travel Percentage In-Office Job Shift Day Shift Job Category Customer Service Description Terros Health is pleased to share an exciting and rewarding opportunity for a Full-Time Patient Access Center Representativeworking at our Central...
-
Patient Access Center Representative
4 weeks ago
Phoenix, Arizona, United States Terros Full timeJob DetailsTerros Health is seeking a highly skilled Patient Access Center Representative to join our team at our Central Avenue location in Phoenix, AZ.This is an exciting opportunity for a compassionate and professional individual to work in a fast-paced call center environment, providing exceptional customer service and ensuring seamless patient access to...
-
Lead Patient Access Representative
3 weeks ago
Phoenix, United States Phoenix Children's Hospital Full timePosition DetailsDepartment: PCH-MAIN | ED Registration Location: Phoenix Shift: Mon-Fri, Sat, Sun, (Days Vary), Shifts Vary, 12:30pm-8pmCategory: Patient Access Posting #: 885106 Employee Type: Full-TimePosition SummaryPosting Note: The schedule for this position is 11:30am-8pm. The Lead Patient Access Representative performs efficient and orderly...
-
Lead Patient Access Representative
3 weeks ago
Phoenix, United States Phoenix Children's Hospital Full timePosition Details Department: PCH-MAIN | ED Registration Location: Phoenix Shift: Mon-Fri, Sat, Sun, (Days Vary), Shifts Vary, 12:30pm-8pm Category: Patient Access Posting #: 885106 Employee Type: Full-Time Position Summary Posting Note: The schedule for this position is 11:30am-8pm. The Lead Patient Access Representative performs efficient and orderly...
-
Lead Patient Access Representative
4 weeks ago
Phoenix, United States Phoenix Children's Hospital Full timePosition Details Department: PCH-MAIN | ED Registration Location: Phoenix Shift: Mon-Fri, Sat, Sun, (Days Vary), Shifts Vary, 12:30pm-8pm Category: Patient Access Posting #: 885106 Employee Type: Full-Time Position Summary The Lead Patient Access Representative performs efficient and orderly registration of all patients. This is an essential role in...
-
Patient Access Representative
1 month ago
Phoenix, United States Phoenix Children's Hospital Full timePosition DetailsDepartment: PCH-MAIN | ED Registration Location: Phoenix Shift: Mon-Fri, Sat, Sun, (Days Vary), Shifts Vary, 6:30pm-7amCategory: Patient Access Posting #: 843197 Employee Type: Part-TimePosition SummaryPosting Note: Are you customer service driven and have a passion to help families and children? Consider joining us as a part-time Patient...
-
Patient Access Representative
4 weeks ago
Phoenix, United States Phoenix Children's Hospital Full timePosition DetailsDepartment: PCH-MAIN | ED Registration Location: Phoenix Shift: Mon-Fri, Sat, Sun, (Days Vary), Shifts Vary, 10am-10:30pmCategory: Patient Access Posting #: 883067 Employee Type: Full-TimePosition SummaryThe Patient Access Representative performs efficient and orderly registration of all patients. Acts as primary liaison for patients...
-
Patient Access Representative
2 months ago
Phoenix, United States Phoenix Children's Hospital Full timePosition DetailsDepartment: PCH-MAIN | ED Registration Location: Phoenix Shift: Mon-Fri, Sat, Sun, (Days Vary), Shifts Vary, 6:30pm-7amCategory: Patient Access Posting #: 875557 Employee Type: Part-TimePosition SummaryThe Patient Access Representative performs efficient and orderly registration of all patients. Acts as primary liaison for patients receiving...
-
Patient Access Representative
4 weeks ago
Phoenix, United States Phoenix Children's Hospital Full timePosition Details Department: PCH-MAIN | ED Registration Location: Phoenix Shift: Mon-Fri, Sat, Sun, (Days Vary), Shifts Vary, 6:30pm-7am Category: Patient Access Posting #: 875557 Employee Type: Part-Time Position Summary The Patient Access Representative performs efficient and orderly registration of all patients. Acts as primary liaison for patients...
-
Senior Patient Access Representative
1 month ago
Phoenix, Arizona, United States UnitedHealth Group Full timeUnlock Your Potential as a Patient Access LeadAt UnitedHealth Group, we're committed to helping people live healthier lives and making the health system work better for everyone. As a Patient Access Lead, you'll play a vital role in ensuring seamless patient access to our services.Key Responsibilities:Maintain up-to-date knowledge of registration...
-
Patient Access Coordinator
4 weeks ago
Phoenix, Arizona, United States Phoenix Children's Hospital Full timeJob SummaryThe Patient Access Representative plays a vital role in the registration process at Phoenix Children's Hospital. This position requires excellent communication and organizational skills to ensure efficient and accurate registration of patients. The ideal candidate will be able to work effectively in a fast-paced environment, prioritizing tasks and...
-
Healthcare Professional
4 weeks ago
Phoenix, Arizona, United States Banner Health Full timeJob DescriptionBanner Health is seeking a skilled Front Office/Patient Access Representative to join our team in Phoenix, Arizona.This is a unique opportunity to make a positive impact on patient care and experience. As a Front Office/Patient Access Representative, you will be the first point of contact for patients and visitors, coordinating a smooth...
-
Patient Access Lead Representative
3 months ago
Phoenix, United States Conifer Health Solutions Full timeJob DescriptionJOB SUMMARY Demonstrates knowledge of departmental financial clearance and displays Patient Access leadership skills to lead a wide range of duties in support of departmental efficiencies which may include but not limited to arranging support Hospital services requested by patients through referrals, performs thorough analysis of admission...
-
Patient Access Rep
4 weeks ago
Phoenix, United States Phoenix Children's Hospital Full timePosition Details Department: PCMG-MAIN | PCMG Patient Access Location: Phoenix Shift: Mon-Fri, Days, Evenings, 8am-6pm Category: Patient Access Posting #: 877200 Employee Type: Full-Time Position Summary Posting Note: This opportunity is for our Homeless Youth Organization clinic. This a fulltime opportunity. The hours are Monday-Friday 8am-6:00pm. ...
-
Patient Access Supervisor
2 months ago
Phoenix, United States Soleo Health Inc Full timeJob DescriptionJob DescriptionDescription:Soleo Health is seeking a Patient Access Supervisor to support our Home Infusion Specialty Pharmacy Remotely (USA). Join us in Simplifying Complex Care!Soleo Health Perks:Competitive Wages & Incentive Pay401(k) with a MatchReferral BonusPaid Time OffGreat Company CulturePaid Parental Leave OptionsAffordable Medical,...
