Failsafe Officer

Job summary

Failsafe Officer Ophthalmology Business Unit Band 3 Pilgrim or Lincoln

An exciting opportunity has arisen within The Department of Ophthalmology. We are looking for an enthusiastic individual for the site of Pilgrim or Lincoln. The Failsafe Officer will support the Ophthalmology service and ensure patients are managed within the guideline timescales. The post of Failsafe Officer will provide the interface between clinicians, supporting staff and patients to manage and develop the overall patient pathway to ensure that patients are seen and treated within the correct timescales in order to maintain patient safety.

Main duties of the job

The successful applicant will be an enthusiastic team player with excellent customer care and interpersonal skills. You will be required to have GCSE English Language Grade C or equivalent, Word/Text Processing Skills or have equivalent knowledge acquired through further experience. Customer Service experience is preferable and knowledge of RTT 18 week pathways and validation processes.

If you have a flexible approach to work as well as an ability to get on with others in a team based environment with demanding work pressures we would welcome your application.

About us

Our Trust is situated in the beautiful county of Lincolnshire and is one of the biggest acute hospital trusts in England, serving a population of more than 700,000 people. We provide acute and specialist services to people in Lincolnshire and neighbouring counties. We have an annual income of £643 million (22/23) and we employ nearly 8,500 people.

Our Board have recently agreed a new vision statement - "Outstanding Care Personally Delivered" - stating their ambition for our Trust to be among the best.

We also have a five year Integrated Improvement Plan setting out how we will achieve our strategic objectives, for patients, services, people and partners, the last recognising that our future success depends on our ability to ensure the Lincolnshire healthcare system is successful in achieving its ambition to help people live healthier lives and provide care closer to where people live.

Our latest CQC report increased our ratings for being effective and well-led from 'Requires Improvement' to 'Good'. Our rating for caring remained as 'Good'.

This is in recognition of the huge amount of work that our amazing staff have done to improve the quality of care for our patients in recent years.

We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated

Job description

Job responsibilities

What should you do next?

Have a look at the job description and if you like what you see then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. Your NHS needs you

Person Specification

Qualifications

Essential

GCSE English Language Grade C or equivalent Word processing skills to RSA III or equivalent knowledge acquired through relevant experience

Desirable

Medical secretary qualifications 4 GCSE Grade C or equivalent NVQ III or equivalent

Previous Experience

Essential

Recent Medical Secretarial experience Working knowledge of Patient Administration System(s) Practical experience, and knowledge of, validation of 18 week RTT pathways

Desirable

Knowledge of medical terminology

Evidence

Essential

Ability to complete tasks accurately and efficiently. Ability to work on own initiative and prioritise workload to achieve deadlines. Good written and verbal communication skills. Ability to communicate and work in a team. Competent Microsoft Word User. Able to prioritise workload and work under pressure Facilitating and influencing skills. Ability to work to tight deadlines. Report writing and presentation skills. Ability to evidence/demonstrate key values and behaviours in line with the Trust framework:

Specific Requirements

Essential

Conscientious in standard of work produced. Clear understanding of the importance of confidentiality Ability to travel to other sites if required

Desirable

Adaptable to change Readiness to try new things

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