Evening/Closing Shift Lead

4 months ago

Cincinnati, United States Crumbl Cookies Full time

We are looking for a motivated shift leader for our night shift (can stay until 10:30pm M-Th and/or 11:30pm Fri-Sat, PT or FT positions available) to oversee daily operations during designated shifts, supervise employees, and ensure that our customers receive outstanding service. The shift leader's responsibilities include creating a shift schedule, dealing with no-shows, delegating tasks, handling cash, and reporting any issues to the manager.

To be successful as a shift leader, you should be able to manage a team of people and ensure that all duties are performed accurately. Ultimately, a top shift leader should be able to ensure smooth and efficient workflows.

Requirements:

  • Must be 18 or older.
  • High school diploma/GED
  • Excellent communication and interpersonal skills.
  • Strong leadership and organizational skills.
  • Confident problem-solver.
  • Team player.

Responsibilities:

  • Supervising employees, assigning duties, and creating a shift schedule.
  • Monitoring team performance and ensuring duties are performed efficiently.
  • Reporting any issues that arise during the shift to management.
  • Managing employee requests and transgressions.
  • Ensuring compliance with company policies, health, and safety standards.
  • Coaching team members and training new staff.
  • Opening and closing registers, accounting for the daily intake, and preparing cash deposits.
  • Handling customer issues and employee disputes
  • Assist in regular baker responsibilities as needed (outlined below)
  • helping deescalate conflict or gossip
  • answering phones
  • helping with catering orders

Baker Responsibilities

  • Read and understand Crumbl recipes
  • Measure and combine ingredients using mixers, blenders, heat sources, and other equipment to make cookies
  • Decorating and displaying the finished product
  • Testing ingredients and finished goods to ensure that each item meets food safety and quality controls
  • Greeting customers, answering questions, making recommendations, accepting orders and payment, and providing exceptional customer service
  • Keeping records relating to deliveries, inventory, and production levels
  • Cleaning and restocking the workstation and ensuring all equipment is sanitized and prepared for the next shift

Baker Requirements

  • Commits to the 3 C's of Crumbl: Customer Experience, Cookie Quality and Cleanliness
  • Strong communication, time and resource management, and planning skills
  • Attention to detail, especially when performing quality inspections on ingredients and products
  • Basic math and computer skills
  • Willingness to work independently or with other team members to solve problems, plan schedules, fulfill orders, and create excellent baked goods
  • Flexibility to work around customer demands, including early morning, night, weekend, and holiday availability
  • Ability to work in a hot, hectic environment
  • Stand, walk, bend, use hands, appliances, and lift heavy items for extended periods

We also offer many other great benefits such as:

  • Flexible schedule
  • Leadership opportunities to gain real world management experience to help you reach your professional goals.
  • No work on Sundays (Store is closed every Sunday)
  • Free cookie every shift
  • Employee discount
  • Competitive pay
  • Tips

We ask you to:

  • Smile
  • Create and Maintain Eye Contact
  • Make Emotional Connections with Guests
  • Honor and encourage others to follow the visions and values of the restaurant
  • Ability to multitask quickly, yet thoroughly
  • Have the ability to communicate effectively in English
  • Be at least 16 years of age
  • Be willing and able to work a flexible schedule
  • Have the ability to lift and carry 10-55 lbs.
  • Have reliable transportation

Applicants will also be expected to be able to work on their feet for several hours at a time and lift potentially heavy objects when necessary. Prior experience is preferred, but not necessary.

Uniform & Appearance

Working in a bakery, we have some additional precautions that must be followed in order to assure 100% food safety.

  • No jewelry (including piercings, necklace, rings, etc.) can be worn during shift in the kitchen
  • No fake nails or nail polish- must be kept clean and short in order to wear appropriate gloves and ensure food safety
  • Hair must be kept in such a manner that it can be worn with a hair net and kept in a ball cap

It all started with one big dream, two crazy cousins, and the perfect combination of flour, sugar, and chocolate chips. Crumbl was co-founded by Jason McGowan (CEO) & Sawyer Hemsley (COO). They both teamed up and dove head-first into the world of baking. After thousands of dollars in wasted dough, recipes that did not live up to their expectations, and cookies that are just plain embarrassing to them today, the two cousins decided to take their 'perfect cookie quest' to the people. They gathered feedback and tested recipes — a practice that is still part of the Crumbl process — until they created the world’s best chocolate chip cookie.

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