Admitting / ED Registrar

Under the direction and supervision of the Manager of Admitting, the Admitting/ED Registrar registers and admits patients in the hospital information system, verifies insurance eligibility, collects co-payments, makes outgoing and receives incoming phone calls, interacts with internal and external customers and works with others in the department and Hospital to ensure an efficient and effective patient and financial flow

ESSENTIAL FUNCTIONS:

Delivers outstanding customer service to both internal and external customers.

Ensures the integrity of the data in the hospital’s information system, Epic, with respect to patient demographic, insurance and admission information.

Review bed requests and assign bed placements for inpatient units.

Obtain authorizations from health insurance companies for admitted patients.

Verifies patient insurance using various methods.

Applies knowledge of payor requirements and guidelines to ensure effective reimbursement.

Assists in ensuring adequate departmental coverage when needed. This includes covering in the Admitting or Emergency Department at the discretion of the Manager. 

Participates in holiday coverage rotation.

Conducts inpatient interviews.

Secures patient valuables.

Documents accurate information on all patient accounts to ensure an effective workflow throughout the organization.

Demonstrates ability to handle difficult situations by using effective problem solving skills.

Serves as a resource for patients and others with questions regarding registration, insurance eligibility and patient admission.

Collects insurance copays from patients.

Collaborates with others to ensure a positive and effective patient experience.

Demonstrates ability to work independently and as part of a team in a fast paced environment with constant interruption.

Flexible availability to accommodate work coverage requests.

Able to accurately type at least 40 words per minute.

Relates effectively to various types of customers in a professional and courteous manner.

Utilizes supervisor or manager to resolve issues/concerns as needed.

Attends and participates in departmental meetings.

All other duties as assigned.

About Us:

As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women’s Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.

We’re focused on a people-first culture for our system’s patients and our professional family. That’s why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees’ personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development—and we recognize success at every step.

Our employees use the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.

EDUCATION AND EXPERIENCE: Requires a professional, service-oriented individual with strong organizational skills and sound judgment. An independent thinker with the ability to work under limited supervision. Must possess a high school diploma or GED.

WORKING CONDITIONS: Mental and visual attention requiring combination of alertness and manual dexterity when typing/using a PC.Able to stand for periods of time and able to push 10-15 pounds.

PHYSICAL REQUIREMENTS: High volume of telephone work and face to face interaction with patients, clinical staff and colleagues.Maneuver in fast paced inpatient and clinical areas.Professional business attire is required. Because this position is patient-facing and the Hospital is always open, the Admitting/ED Registrar must be prepared to work outside his/her scheduled hours when required by the Manager. This is an essential employee role. During a state of emergency or disaster that may impact the operations of the Hospital, all employees in this role could be required to report for duty.