Control-M Admin(System Administrator)
4 weeks ago
Location: Malvern, PA
Duration: Full-Time
Desired Skills: Genesys
Job Description:
- Configure, customize and trouble shoot Genesys cloud components including routing strategies, IVR scripting and integration.
- Conduct regular system audits to ensure optimal performance, security, and compliance.
- Design and implement Genesys cloud solutions to meet business requirements and enhance customer experience.
- Provide ongoing support, troubleshooting and resolution of Genesys cloud - related issues.
- Collaborate with out client's IT and operations teams to integrate Genesys cloud with other systems and applications.
- CICD knowledge and Client knowledge will be added advantage.
- Stay updated on industry trends and advancements in Genesys Cloud technologies, providing recommendations for improvements.
- Collaborate with Stakeholders to gather and analyze system requirements.
- Create and maintain comprehensive documentation of Genesys cloud configuration, process and procedures
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
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