ServiceNow Cloud Discovery Engineer

2 weeks ago


Alpharetta, United States AdbaKx Full time

Role: ServiceNow Cloud Discovery Engineer

Location: Alpharetta, GA (Onsite)

Experience Required:

  • Experience on ServiceNow Cloud Discovery technology
  • Having sound understanding on ServiceNow Discovery phases
  • Hands on experience on different cloud discovery methods
  • Familiarity with IT operations and infrastructure management concepts, including network devices, servers, databases, and cloud environments.
  • Hands-on experience in designing and configuring ITOM CloudDiscovery solutions in the ServiceNow platform,
  • Strong knowledge of IT Service Management (TSM) processes and frameworks (ITIL, COBIT, etc.).

Roles & Responsibilities:

  • Experience on ServiceNow Cloud Discovery technology with heterogeneous environments.
  • Hands-on experience on managing, configuring, upgrading MID servers
  • Able to understand customer environment, locate and map all of t the IT assets by scanning the network and using recognition software or custom build scripts to identify all the components within
  • Experience in troubleshooting data to day discovery issues in ServiceNow
  • Load required key pairs and certificates for Code Signing.
  • Prepare Circle of Trust certificates.
  • Import and install certificates for Circle of Trust.
  • Create Code Signing key pairs and certificates.
  • Specify custom rules in ECC firewall.
  • Provide Root Cause analysis on incidents, Performing complex Tasks in Virtual environments
  • Analyze on end-end System performance issues
  • Collaborate with clients and project stakeholders to gather requirements, analyse business processes, and identify opportunities for process optimization and automation.
  • Develop technical specifications, workflows, and integration requirements to support ServiceNow implementation projects.

Generic Managerial Skills:

  • Strong communication and interpersonal skills, with the ability to effectively collaborate with clients and project teams.
  • Excellent problem-solving and analytical skills, with the ability to troubleshoot and resolve complex technical issues
  • Experience with ServiceNow CMDB, CloudDiscovery and integration with third-party tools and system


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