IT Support Specialist

4 weeks ago

Fort Worth, United States Spero Technology Full time
Work schedule - Monday - Friday 8 AM to 5 PM - in the office. Flex time is allowed. Travel may be necessary when other offices require on-premise technical support.

Work Sponsorship -Plummer will only employ those who are legally authorized to work in the United States.

Job Description

• Provide phone, in-person, and virtual technical assistance to customers to analyze, troubleshoot, diagnose, and resolve a variety of software, hardware, and network problems

• Track open tickets, monitor ticket metrics, and maintain quality documentation of support tickets

• Assist with the creation and updating of user "how to" documentation and training materials

• Configure hardware and software for clients and systems

• Maintain inventory and user assignment of hardware and software

• Complete assigned tickets related to user account creation and termination

• Provide support with setting up, monitoring, and reviewing access reviews

• Assist with the monitoring, resolving, and reporting of technical problems related to malware infections, and security incidents

• Monitor information security dashboards, logs, alerts, and escalate problems per standard practices

• Assist in identifying, submitting, and mitigating technical risks

• Assist in the planning, testing, documenting, and communications as it relates to submitting Change Requests and implementing approved changes

• Assist with the maturing of IT policies, procedures, standards, and documentation related to assigned IT systems

• Participate in IT Quality Assurance programs through the execution/completion of routine checks within IT Operations

• Provide after-hours support when required, including On-Call problem resolution and project-related activities

• Partner with other IT staff members to promote peer-to-peer teaming and knowledge sharing

• Perform other tasks related to technical support, system administration, and security administration as assigned

Required Skills/Abilities

• Demonstrated exposure, knowledge, and skills related to various facets of system administration, networking, security, and IT best practices

• Demonstrated analytical and problem-solving skills

• Accomplished verbal and written communication skills

• Excellent interpersonal skills with a proven ability to collaborate with matrix teams

• Excellent organizational skills and attention to detail

• Demonstrated project/task management and time management skills

• Proficient with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, SharePoint, Teams)

• Able to quickly learn systems, methods, and software associated with this position

• Demonstrated experience working positively with supervision as well as being disciplined in completing work that is on time, complete, and accurately without close supervision

• Ability to maintain confidentiality, work under pressure and help motivate peers in an encouraging manner

Education and Experience

• A minimum of a High School Diploma (a college degree in a business/technical discipline is preferred)

• Minimum of 3 years working in multiple facets of IT Operations (support, network/system administration, security administration, IT project management, IT compliance)

• Minimum of 1 IT certification from this list - CompTIA (A+, Security+, Network+, Cloud+) CISSP, CISA, CRISC, CGEIT, CISM, CSX-P, CDPSE, CCNP, CCSP, CEH, GIAC, ITIL, MCSA, MTA, VCP, PMP. Additional certifications will be considered in place of educational requirements.

We'll get you where you want to go

Choosing the right staffing company is challenging. You need someone who can do more than point you to a job listing; you need a true partner. When you work with Spero™, you get an entire team of recruiting professionals who know your industry, listen to what you want and will look out for your best interests. This includes:

  • Help navigating through the confusing client hiring process
  • Knowledge and skill to help you avoid land mines throughout the hiring process
  • Help preparing for each step of your interview process
  • A behind-the-scenes advocate to help you stand out from other candidates
  • Career guidance
  • Career openings you can't find anywhere else

Whether you're actively looking for new opportunities or not, we want to get to know you. What do you want out of your next job? What do you want out of your career? What do you want out of life? Wherever you want to go, we can help you get there.

Call us. Let's talk. We can't wait to meet you.

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