Payments Client Service Analyst
3 weeks ago
You are a production fast-paced environment enthusiast. You have found the right team
As a Client Service Analyst in the service management department, you will conduct research and analysis in order to respond to internal/external transactional clients inquiries and come up with solution to operational/ transactional inquiries, ensuring all client service related tasks are completed promptly with a high degree of quality and efficiency. You will also assist the team in acting as the client advocate and drive internal coordination by Product, Operations, Technology, Risk and Compliance to deliver service excellence. The main purpose of this position is to provide assistance to customers in their day to day treasury operations and support the Client Service Account Managers in the transactional requirements of their portfolio.
Job Responsibilities:
- Client Service team central point of resolution and escalation for service issues and to provide assistance in the day to day treasury operations
- Full ownership regarding problem solving and escalation, to ensure timely resolution
- Identifies and addresses product/service gaps and development opportunities, leveraging the full array of Treasury Services product capabilities
- Ability to analyze client behavior and trends to propose service efficiencies
- Adheres to and ensures client's compliance with risk policies/practices and educates clients on new legal/regulatory/cyber changes
- Direct relationships with clients and internal service providers while resolving issues
- Provide high-level guidance to the team and ensure that Client Satisfaction and service level agreements are met or exceeded
- Minimum of 1 year of relevant industry and/or functional experience.
- Good understanding of core and intermediate Treasury Services product sets, systems and channels.
- Client-facing skills;
- Ability to effectively partner with internal colleagues and external clients.
- Strong Data Analytic skills.
- Strong time management skills in a fast paced environment; demonstrating ability to balance competing priorities and deliver on commitments.
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
-
Payments Client Service Analyst
4 weeks ago
Tampa, United States JPMorgan Chase & Co Full time**JOB DESCRIPTION** You are a production fast-paced environment enthusiast. You have found the right team! As a Client Service Analyst in the service management department, you will conduct research and analysis in order to respond to internal/external transactional clients inquiries and come up with solution to operational/ transactional inquiries,...
-
Payments Client Service Analyst
2 weeks ago
Tampa, United States JPMorgan Chase Bank, N.A. Full timeYou are a production fast-paced environment enthusiast. You have found the right team! As a Client Service Analyst in the service management department, you will conduct research and analysis in order to respond to internal/external transactional clients inquiries and come up with solution to operational/ transactional inquiries, ensuring all client service...
-
Payments Client Service Core Trade Analyst
1 week ago
Tampa, United States JPMorgan Chase Full timeYou are a strategic thinker, passionate about finding solutions for customers. You have found the right team.As a Client Service Analyst in the Service MGMT department, you will conduct research and analysis in order to respond to internal/external transactional clients inquiries and come up with solution to operational/ transactional inquiries, ensuring all...
-
Fuego Payment Analyst
1 month ago
Tampa, United States Fourth Full timeThe Fuego Payment Analyst is responsible for managing the payment activity process for Fuego , Fourth's Earned Wage Access solution. Duties include timely collection and repayment, resolving outstanding balances, and coordinating with sales to assess client credit profiles. The Role. . . Utilizes internal and external settlement systems and data to...
-
Fuego Payment Analyst
5 days ago
Tampa, United States Fourth Enterprises, LLC Full timeThe Fuego Payment Analyst is responsible for managing the payment activity process for Fuego, Fourth's Earned Wage Access solution. Duties include timely collection and repayment, resolving outstanding balances, and coordinating with sales to assess client credit profiles. The Role. . . Utilizes internal and external settlement systems and data to prepare...
-
Operations Client Services, Analyst
7 hours ago
Tampa, United States MUFG - Mitsubishi UFJ Financial Group, Inc. Full timeThe Operations Client Services team is seeking a candidate that is ambitious and enjoys taking on exciting new challenges. The ideal candidate thrives in a fast-paced environment, collaborates with cross-functional teams, promotes critical thinking, Client Service, Operations, Analyst, Project Management, Product Management, Operation, Manufacturing
-
Software Engineer Senior
6 days ago
Tampa, United States Global Payments Full timeEvery day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....
-
Client Services Analyst II
2 weeks ago
Tampa, Florida, United States MetLife Full timeDescription and Requirements Client Analyst II Job Description Role Value Proposition: At MetLife, we seek to make a meaningful impact in the lives of our customers. This role is responsible for all aspects of the ongoing client service provided to an assigned block of customers with Disability Income Gap Insurance (DIGI) coverage. This includes but not...
-
Operations Client Services, Analyst
3 days ago
Tampa, United States MUFG Bank, Ltd. Full time**Do you want your voice heard and your actions to count?** Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term...
-
Customer Service
6 days ago
Tampa, United States Riverside Payments Full timeJob DescriptionJob DescriptionWho we are:What are you working for? Sure, most people work for money, but beyond that. Is it stability? Is it so you can afford that new home? Maybe there is looming debt that needs to be paid, or maybe you’re looking to grow your retirement. Whatever it is you’re working for, be it money or some larger goal, Riverside...
-
Client Service Representative
4 weeks ago
Tampa, United States Lazy Days RV Full timeAbout Lazydays: Lazydays is a leading retailer of recreational vehicles, offering a diverse range of RVs and related services. As a recognized industry leader, we are committed to providing exceptional experiences for our customers, driven by a passion for adventure and the great outdoors. We operate 25 dealerships nationwide and are headquartered in Tampa,...
-
Global Client Service Manager
4 days ago
Tampa, United States JPMorgan Chase & Co. Full timeLooking to have direct responsibility for managing a team of Client Services Specialists? You have found the right role! Your team would be responsible for a portfolio of large Latin America corporate or financial institution clients via transactional inquiries. As a Client Service Manager in the Global Client Support team, you will be directly...
-
Global Client Service Manager
2 weeks ago
Tampa, United States JPMorgan Chase & Co. Full timeJoin a team where you will have direct responsibility for managing a team of Client Services Specialists that are responsible for a portfolio of large Latin America corporate or financial institution clients via transactional inquiries. As a Client Service Manager, you will be directly responsible for the day to day operations, client service delivery...
-
Client Service Representative
4 weeks ago
Tampa, United States Lazydays Full timeAbout Lazydays: Lazydays is a leading retailer of recreational vehicles, offering a diverse range of RVs and related services. As a recognized industry leader, we are committed to providing exceptional experiences for our customers, driven by a passion for adventure and the great outdoors. We operate 25 dealerships nationwide and are headquartered in Tampa,...
-
Veterinary Client Service
4 days ago
Tampa, United States Westchase Veterinary Center Full timeWestchase Veterinary Center in search of Client Service Representative. Customer Service and/or Veterinary experience preferred, but not required. **About us**: - We are a 6 doctor practice open 7 days a week, including most holidays. We are available for our patients from 7:00am - 7:00pm Monday - Friday, and 8:00am - 5:00pm on the weekends. - We are a...
-
Client Services Representative
2 weeks ago
Tampa, United States Homeowners Choice Property & Casualty Insurance Company Full timeJob DescriptionJob DescriptionJOB SUMMARYHomeowners Choice currently has openings for Client Service Representatives with the opportunity to work hybrid/remote while living in the Tampa Bay area. We are looking for individuals with a strong customer service background, seeking a career in the property and casualty industry, and driven to become subject...
-
Business Analyst
2 weeks ago
Tampa, United States Collabera Full timeDescription Home Search Jobs Job Description Business AnalystRemote: Tampa, Florida, USSalary: $58.00 Per HourJob Code: 348838End Date: 2024-05-30 Days Left: 11 days, 3 hours leftApplyTitle: Business AnalystLocation: Tampa, FL (Preferred location as it might be converted on FTP)Duration: 04 monthsPay Range: $47/hr - $58/hr About the Role: The Business...
-
Business Analyst
2 weeks ago
Tampa, United States Collabera Full timeDescription Home Search Jobs Job Description Business AnalystRemote: Tampa, Florida, USSalary: $58.00 Per HourJob Code: 348838End Date: 2024-05-30 Days Left: 10 days, 3 hours leftApplyTitle: Business AnalystLocation: Tampa, FL (Preferred location as it might be converted on FTP)Duration: 04 monthsPay Range: $47/hr - $58/hr About the Role: The Business...
-
Client Onboarding Intmd Assoc Analyst
4 days ago
Tampa, United States Citi Full timeThe Clnt Onbrd Intmd Assoc Analyst is a developing professional role which integrates in-depth specialty knowledge with a solid understanding of industry standards and practices; demonstrates good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and...
-
Client Services Manager
11 hours ago
Tampa, United States Franklin Street Full timeFranklin Streetis currently seeking a Client Services Manager to join our team in Tampa, FL. The ideal candidate must possess 3-5+ years of administrative experience or a Bachelor of Science or Bachelor of Arts. Professional level proficiency in computer skills including MS Office applications (Excel, Word, Outlook) is required. Paralegal background and...
