Complaints Specialist

3 weeks ago


Farmington Hills, United States COMERICA MANAGEMENT CO INC Full time

Complaint Specialist Comerica's Complaint Management Program serves a variety of purposes: Regulatory Compliance, Risk Mitigation, Customer Protection and Enhanced Experience, Operational Efficiency, and Reputation Management. Complaints are when the customer or someone acting on their behalf is expressing dissatisfaction or alleging wrongdoing about a product or service of Comerica or one of its Third-Party Suppliers. The Complaints Specialist's key areas of responsibility may include performing a variety of roles in the Complaint Management Lifecycle including Intake, Research and Investigation, Root Cause Analysis, Restitution, Resolution, Responses and Closures depending to the type of Complaint. Complaints are received through a variety of intake channels in multiple areas of the bank. Responsibilities: Intake * Receives incoming communications from intake channels and determines whether the communication is a complaint, dispute, inquiry, or customer service request. * Logs the complaint, documents the description and reason for the complaint. * Tries to resolve the complaint at the first point of contact. Research, Investigation and Root Cause Analysis * Receives compliant directly from a Comerica Customer or change of ownership from another area of the bank who performs intake. * Determines if the complaint involves a governing regulation and/or if it was violated. * Resolves complaints with minor research and investigations required and proceeds to closure. * Conducts more extensive research and investigation on complaints that cannot be easily closed; obtains and documents facts, data, and supporting documentation. * Identifies other parties in the bank that own the product and/or process associated with the complaint to determine who should resolve (Banking Center, BCO, Third Party Mgt, Fraud, Quality, Product Owner, etc.) and reassigns as appropriate. * Identifies High Risk complaints. Directs regulatory/agency complaints to Corporate Quality. * Proposes a Root Cause Analysis on select High-Risk Complaints to identify and classify the Root Cause of the process breakdown, whether it is an individual customer or multiple customers, control gap/weakness, training gaps or Issue that serves as the basis of the complaint. Resolution and Closure * Determines a proposed resolution ensuring the recommendation addresses all elements of the complaint. * Determines whether an individual complaint requires restitution (monetary and non-monetary) and escalates; provides supporting evidence to support or not support restitution. * Documents the proposed resolution and response as well as supporting materials. * Reviews with the appropriate parties to ensure alignment with policies and procedures. * Documents communication details provided to the complainant and closes complaint case within established timeframes. Monitoring and Testing * Monitors activities to ensure Complaint Management process is adhering to approved policies, procedures, and practices and in accordance with annual monitoring plans. * Monitors volumes of complaints and compiles the results of ongoing monitoring assessments for management. * Reviews samples of communication data (customer service requests, inquiries) to ensure they were properly categorized or should have been identified as complaints. * Provides Business Control Officers with complaint data, information, recorded calls, and access to required systems so the BCO can perform testing. Reporting * Extracts, analyzes and compiles reports on an established regular basis to include the overall Complaints data from Business Unit, Third-Party suppliers, BCO and any identified trends, control weaknesses and... For full info follow application link. Comerica is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to wor kplace diversity.



  • West Hills, United States Kelly Services, Inc. Full time

    #x. A 0; Quality Specialist II, Post Market Surveillance (PMS) and Stability will provide support in preparation of data analysis, reporting, trending, and documentation review, coordination of complaint and lot qualification data, device history rev Specialist, Quality, Product Development, Technology, Staffing, Manager


  • Beverly Hills, United States Security Industry Specialists, Inc. Full time

    About this position: - Department: Retail - Location: Beverly Hills, CA - Employment Type: Full-Time & Part Time About us: Security Industry Specialists (SIS) provides security solutions to some of the most recognized companies and brands in the world. We deliver services that consistently exceed those of our peers. We accomplish this through innovation,...

  • Operations Specialist

    2 weeks ago


    Vernon Hills, United States Rowe-Thrush, Inc. Full time

    We are seeking a highly motivated and results-oriented Operations Specialist to join our team. The Operations Specialist will play a vital role in supporting the day-to-day operations of the organization to ensure smooth and efficient functioning. You will work closely with the Operations Manager and other team members to ensure efficient workflow, maintain...

  • Operations Specialist

    2 weeks ago


    Vernon Hills, United States Rowe-Thrush, Inc. Full time

    We are seeking a highly motivated and results-oriented Operations Specialist to join our team. The Operations Specialist will play a vital role in supporting the day-to-day operations of the organization to ensure smooth and efficient functioning. You will work closely with the Operations Manager and other team members to ensure efficient workflow, maintain...


  • Vernon Hills, Illinois, United States Antylia Scientific Full time

    Job Title: Customer Experience Specialist SeniorReports To: Manager, Customer Experience Position Location: Vernon Hills, IL FLSA Status: Non-Exempt Position Summary:Customers are at the center of everything we do at Antylia Scientific. Senior Customer Experience Specialists are responsible for consistently providing the highest level of customer...


  • Arden Hills, United States Alerus Full time

    Alerus Financial Retirement Specialist Arden Hills , Minnesota Apply Now Description Position Summary: Establish and maintain relationships with assigned retirement plan clients in order to achieve or exceed client service and retention standards. Assist the sales consultants with the new business onboarding process. Essential Responsibilities: Job Function...


  • Kill Devil Hills, United States Westlake Hardware Full time

    Job Title: Department Specialist-Recreational SpasDepartment: Store OperationsReports To: Store/Spa ManagerExemption Status: Non-Exempt (Hourly) About Westlake Ace Hardware Ace Retail Holdings, the division of Ace Hardware Corporation that owns and operates the Westlake Ace Hardware chain, is one of the largest hardware retailers in the United States....


  • Vernon Hills, United States Search Made Easy Full time

    Job DescriptionJob DescriptionJob Overview:We are seeking a dedicated and meticulous Customer Experience Specialist to join our Client's team. This role is pivotal in managing internal account functions, supporting our remote Account Managers, and ensuring the smooth operation of sales order processes. The position requires strong attention to detail,...

  • Sales Floor Specialist

    10 hours ago


    Kill Devil Hills, United States Westlake Hardware Full time

    Job Title: Increase your chances of an interview by reading the following overview of this role before making an application. Department Specialist-Recreational SpasDepartment: Store OperationsReports To: Store/Spa ManagerExemption Status: Non-Exempt (Hourly) About Westlake Ace Hardware Ace Retail Holdings, the division of Ace Hardware Corporation that owns...


  • North Richland Hills, United States City of North Richland Hills, TX Full time

    Position Description The purpose of this position is to ensure that public and private facilities are in compliance with environmental and consumer health laws. This is accomplished by inspecting food service establishments, child care facilities, public spas and swimming pools, mobile food units, and waste haulers, ensuring proper food temperatures and use...


  • Farmington, United States Connecticut Children's Medical Center Full time

    SUMMARY The Pediatric Hospitalist is accountable for delivering comprehensive quality patient care, including diagnostic and interventions according to standards of practice for children from birth through adolescence. The incumbent functions as a member of an inter-disciplinary team within an integrated academic model, with the potential for a clinical...


  • Farmington, United States Tanner Naylor-Farmers Insurance Agency Full time

    Job DescriptionJob DescriptionAbout Us:We are a growing company that is looking for a dynamic individual to join our team and to grow our business with us. Our customer-focused CSR plays an integral part of the Farmers Naylor Agency team insurance agency in Farmington, Utah. We take pride in fostering strong relationships with our clients, and prospects...


  • Auburn Hills, United States Shape Corp Full time

    At SHAPE Technologies Group, we are devoted to delivering innovative waterjet technologies, robotic automation, and ultrahigh-pressure manufacturing process solutions that propel our customers to success. The SHAPE difference can be seen in our people. With industry leading technologists, manufacturing experts, and skilled service professionals, SHAPE team...


  • Beverly Hills, United States CEDARS-SINAI Full time

    Align yourself with an organization that has a reputation for excellence! Cedars-Sinai was awarded the National Research Corporation’s Consumer Choice Award 19 times for providing the highest-quality medical care in Los Angeles. We also were awarded the Advisory Board Company’s Workplace of the Year. This recognizes hospitals and health systems...


  • Arden Hills, Minnesota, United States Boston Scientific Full time

    Additional Location(s): US-MN-Arden Hills; US-MN-Mankato/Rochester; US-MN-Maple Grove; US-MN-Minneapolis; US-MN-Minnetonka; US-MN-Northern/Duluth; US-MN-PlymouthDiversity - Innovation - Caring - Global Collaboration - Winning Spirit - High PerformanceAt Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of...


  • Palos Hills, United States Metropolitan Family Services Full time

    Metropolitan Family Services empowers families to learn, to earn, to heal, to thrive. Part mentor, part motivator, part advocate, since 1857, Metropolitan Family Services has been the engine of change that empowers families to reach their greatest potential and positively impact their communities. Metropolitan is Illinois’ first comprehensive human...


  • Arden Hills, United States Frandsen Bank Full time

    Frandsen Bank & Trust has an exciting opportunity to work as a Loan Closer at our Arden Hills, MN location. Duties will involve customer service, preparing & monitoring closing documents, following regulatory guidelines, and interpreting banking policies. A high level of customer service, attention to detail, technical and data entry skills are required to...


  • Arden Hills, United States Frandsen Bank Full time

    Frandsen Bank & Trust has an exciting opportunity to work as a Loan Closer at our Arden Hills, MN location. Duties will involve customer service, preparing & monitoring closing documents, following regulatory guidelines, and interpreting banking policies. A high level of customer service, attention to detail, technical and data entry skills are required to...


  • Farmington, United States NAVAJO PREPARATORY SCHOOL , INC. Full time

    PURPOSE OF POSITION The Human Resource Manager guides and manages the overall provision of Human Resources services under the direction of the Division Director of Business and Human Services, policies, and programs for the School and provides technical advice in all areas of human resources administration, labor relations, training programs, and compliance...


  • BEVERLY HILLS, United States CEDARS-SINAI Full time

    Job DescriptionAlign yourself with an organization that has a reputation for excellence! Cedars-Sinai was awarded the National Research Corporation’s Consumer Choice Award 19 times for providing the highest-quality medical care in Los Angeles. We also were awarded the Advisory Board Company’s Workplace of the Year. This recognizes hospitals and health...