Desktop, Field Services
4 weeks ago
Location: Albuquerque, NM (Onsite Work)
Job Summary:
Candidate must be able to provide onsite IT support to more than 90 sites and 6,500 users located near to client location. Project includes daily operational support and IT Tier 2 end user device support.
TOP REQUIREMENTS:
Desktop & Field Support skills, customer service experience, technical troubleshooting.
Primary Responsibilities:
• Must have a valid driver's license, car insurance and dependable vehicle
• Provide In-Person Corporate office and clinic onsite support for end user IT desktop support services
• Provide laptop and desktop support for Windows devices to include software installations and end user data migrations
• Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service, including quality, care and concern with each and every internal and external customer
• Coordinates with both internal IT resources and external vendors as needed on small-scale application and hardware upgrades or installations
• Ensures proper ticket communication protocol including announcing arrival, work performed, status and departure
Required software tools/skills:
• Knowledge of remote assistance tools, Active Directory, Citrix, VPN, LAN and WAN
• Ability to problem-solve and resolve issues in a ticket management system in accordance with service level agreements
• Strong interpersonal skills and ability to coordinate/collaborate with other technical teams to resolve issues and determine problem resolution
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