Transportation Dispatcher

** Transportation Dispatcher (11AM - 7:30PM)**

**Job Category****:** Transportation **Requisition Number****:** TRANS002138 Showing 1 location **Job Details**

**Description**

Under supervision of the Transportation Manager the dispatcher is responsible for the drivers daily transportation schedule for program participants.

**PRINCIPLE DUTIES AND RESPONSIBILITIES**

* Dispatch trips to drivers thru Ecolane System.

* Assist Manager as needed to plan and manage with other team members the scheduling of transportation to and from the center for program participants.

* Communicates appropriate information regarding participant tolerance while riding on the PACE Southeast Michigan vehicles and or other related concerns.

* Assists staff in reporting and recording customer feedback through the use of the Report of Irregularity Form, and the Customer Feedback Form.

* Follows up with Transportation Manager appropriately on all Unusual Occurrences reported by the transportation staff.

* Assures that all vehicles are kept in safe and satisfactory working order according to vehicle maintenance schedules.

* Performs other related duties as necessary, assigned or requested by Transportation Manager.

* Monitors, communicates and follows up on customer complaints.

* Conducts daily A.M. meetings encompassing:

+ Appointment assignments

+ Confirmation and mobilizing of appropriate appointment escorts

+ Confirmation and mobilizing of appropriate route escorts

+ Respite, Nursing home, and Death notifications

+ Assign special runs

+ Ensure proper PreTrip inspections

+ Make real time adjustments in vehicle , route, and appointment assignments based on vehicle maintenance, employee attendance, and participant cancellations

* Prints out daily Route sheets

* Creates accurate bus load-ups based on participate cancellations and appointment schedules.

* Ensure timely distribution of medications to drivers and the DNW center.

* Communicate immediately and manage all real time unforeseen situations.

* Interact and support all IDT Teams.

**JOB REQUIREMENTS**

* High School Diploma or GED, required.

* A valid, unrestricted, Michigan CDL license Class B with Passenger endorsement and a driving record that falls into an acceptable category, according to Corporate Insurance standards or receive endorsement within six months of employment, required

* Current Cardiopulmonary Resuscitation (CPR) card, required.

* Must have excellent communication skills.

* Proficient in Outlook, Word and Excel, required.

* Extremely organized and detailed oriented.

* Able to manage multiple data sets.

* Lead effectively under multiple and quickly changing situations.

* Three years work experience in related field and/or supervision/management of five or more staff.

* Must be capable of and experienced in transporting individuals with special mobility needs or ability to learn.

* Demonstration of progressive communicative and dispatching ability is highly desirable.

* The ability to lift and/or carry 50 pounds or more.

* Must meet a standardized set of competencies (approved by CMS) before working independently.

* Must be medically cleared for communicable diseases and have all immunizations up-to-date before engaging in direct participant contact.

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