Senior Store Manager

4 weeks ago

Las Vegas, United States MGM Resorts International Full time

Become one of the stars behind The SHOW and become part of the world's most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.

PRIMARY PURPOSE:

As the Senior Store Manager for Rolex at Bellagio, you will be at the forefront of luxury retail, entrusted with the extraordinary responsibility of curating the ultimate in-store experience for our esteemed guests. Working closely with Senior Management, you'll lead a team dedicated to exceeding revenue and profit targets while fostering a culture of engagement and excellence among staff.

PRINCIPAL DUTIES & RESPONSBILITES:

  • Act as focal point in the business and providing links between sales, operations, and clients to ensure the delivery of exceptional client service whilst achieving company objectives by planning and executing the business plan; making clear the objectives and required performance keeping all costs and controls within budget.

  • Drive and achieve sales goals by developing and executing strategies as well as determining business-driving opportunities.

  • Analyze the store business effectively, through available company generated reports and production of business as to improve store performance.

  • Maximize revenue and transaction growth through creative marketing approaches, store events and impactful visual presentation of merchandise.

  • Practice effective cost control procedures for all operating, maintenance, and supply costs and is compliant with all Corporate Retail SOP Policies.

  • Effectively communicate business needs with both property and corporate leadership.

  • Foster a boutique environment that delivers renowned and authentic service to create a luxury client experience.

  • Stay current with market competition, industry, watch trends, and client shopping behaviors.

  • Demonstrate strong business acumen; strategically forecast/plan and budget to the needs of the business.

  • Adhere and to all Rolex brand standards and directives.

  • Create and develop unique, personalized in-store experience programs to enhance guest journey.

  • Work closely with Rolex Experience Liaison for training, and other program initiatives.

  • Lead and manage a high performing team, engaging them in the required client experience and delivery of performance targets; coaching individuals to draw out their full potential. Identify the motivational tactics required for this purpose.

  • Play a crucial role in providing a clear communication link between all parts of the business, anticipating future challenges and opportunities and responding to these effectively.

  • Be a constant role model ensuring that every client - both internal and external - receives the exceptional client service they have come to expect.

  • Optimize units sold per transaction and the average dollar sale with focused training and coaching of staff in suggestive selling/upselling selling techniques.

  • Implement tactics that motivate staff to embrace standards and goals and continue to improve selling performance, act as a personal role model and coach.

  • Lead the push toward selling through coaching, follow-up and recognition. Engage with store personnel though formal and informal observations by focusing on selling behaviors.

  • Train, coach and supervise store personnel in all store activities, including achievement of assigned goals and tasks, compliance with store standards, policies and procedures.

  • Promote a guest-focused approach to meeting the guest's objections and desires.

  • Manage store personnel in all activities including scheduling to properly meet business objectives and provide operational & strategic oversight of the stores.

  • Effectively communicate objectives and priorities to the team.

  • Enforce established policies, procedures and job standards with appropriate and timely disciplinary actions.

WHAT WILL MAKE YOU STAND OUT:

  • 4+ Years of Experience in luxury retail supervisory/management role

  • Previous retail store operations or buying/purchasing experience within the fine jewelry, hospitality, casino, and resort industry.

  • Gemological Institute of America (GIA) Certification.

MINIMUM REQUIREMENTS:

  • Bachelor's Degree or equivalent experience

  • 2+ Years of Experience in luxury retail supervisory/management role

  • Current knowledge of watch trends and competition in the marketplace.

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