SOC Lead

3 weeks ago

Phoenix, United States Consumer Cellular Full time
Job Summary

The SOC Lead is a senior-level position within the Security Operations Center, providing leadership and mentorship to a team of security analysts delivering best-in-class security monitoring for Cyber Security operations. The SOC Lead will play a crucial role in leading and managing our Security Operations Center, overseeing a growing team of skilled analysts, and ensuring the effective detection, response, and mitigation of security incidents. The successful candidate will bring a combination of technical expertise, leadership skills, and a strategic mindset to enhance our organization's overall security posture. The SOC Lead is responsible for advanced security monitoring through triage, investigation, communication, and reporting. This position is a full-time opportunity for an individual with prior, hands-on experience working in a multi-site, Contact Center focused environment. In this role you will be responsible for proactive and reactive security and network monitoring of all Consumer Cellular internal and external network, application, and hardware environments. You will utilize analytical and problem solving skills to identify, triage, and escalate issues to security engineers, network specialists, system engineers, and local helpdesk technicians. You will be working within a group of highly motivated Information Technology and Cybersecurity professionals committed to keeping Consumer Cellular safe and secure.

Duties and Responsibilities

  • Lead and supervise the SOC team, providing guidance, support, and mentorship to analysts.
  • Manage day-to-day operations, ensuring optimal performance and adherence to established procedures.
  • Perform threat hunting and investigations into potential threats based on log data and provide the results of the analysis to management
  • Write scripts to query systems for security purposes using PowerShell or Python
  • Act as first point of contact for incident and problem resolution
  • Coordinate and lead incident response efforts, collaborating with internal and external stakeholders.
  • Provide technical expertise in the analysis and resolution of complex security incidents.
  • Efficiently manage the workflow within the SOC, ensuring tasks are assigned and completed in a timely manner.
  • Prioritize and escalate incidents based on severity and impact.
  • Identify training needs for SOC analysts and facilitate ongoing skill development.
  • Foster a culture of continuous learning and improvement within the SOC team.
  • Contribute to the development and enhancement of SOC policies, processes, and procedures.
  • Implement best practices to optimize SOC operations and efficiency.
  • Provide regular reports on SOC performance, incident trends, and key metrics.
  • Collaborate with senior management to ensure alignment with organizational security objectives.
  • Provide strategic input into the development and evolution of the organization's overall security strategy.
  • Be a technical and thought leader driving automation, analytics, and operational efficiencies
  • Collaborate with other cybersecurity and IT teams to enhance the organization's security posture.
  • Open and track support tickets with external vendors including telco and network carriers
  • Monitor network security and report and document any potential breaches


The above statements are intended to describe the general nature and level of work performed and not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel assigned to this job. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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