Guest Services Agent

2 weeks ago

Santa Rosa Beach, United States Innisfree Hotels Full time

Innisfree Hotels is an inclusive workplace that fosters a culture of care where employees genuinely matter, and their voices are heard.

Location:
Seaside Amelia Inn

Guest Service Agents are the face of the hotel as they are often the first people guests interact with upon arrival. A Guest Service Agent, is responsible for accommodating all guests and assisting with their various needs.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

- Always approach all interactions with guests and employees in a friendly and service-oriented manner by maintaining a positive demeanor.

- Promote a positive and caring work environment by addressing and resolving any conflict in a calm and poised manner.

- Maintain regular attendance as required by scheduling which will vary according to the needs of the individual property.

- Maintain high standards of personal appearance and grooming which includes wearing the proper uniform and nametag when working.

- Greet guests upon arrival and make them feel welcomed, always following the 5/10 rule.

- Check-in and check-out guests as needed, assign rooms for the day per guest requests and reservation details, assist guests in booking reservations and canceling reservations as needed, process payments for guest bills.

- Arrange for special services for guests as needed, which includes but is not limited to making or canceling reservations, calling a taxi, providing directions or housekeeping by a certain time, or simply sending up a small surprise to acknowledge a special occasion.

- Minimize loss of revenue by adhering to all established credit and inventory control procedures including retrieving proper approval codes for cash and card paying guests.

- Monitor customer accounts to ensure adherence to hotel credit limits and verify accuracy of registration information such as name, address, method of payment, etc.

- Adhere to hotel policies regarding the use of cash banks, drop/deposit logs, etc.

- Be able to diffuse conflict or tense situations with guests.

- Must maintain a clean and safe work environment and report any safety issues to management immediately.

- Perform any other duties as assigned by management.

Qualifications

1. Must have a high school diploma or equivalent.

2. Minimum 1 year of customer service experience required, hospitality industry preferred.

3. Ability to interpret a variety of instructions provided in written, oral, or scheduled form.

4. Ability to read, write, and speak effectively in English in order to communicate with guests and team members.

5. Knowledge of reservation and POS systems.

6. Ability to work with computers and good knowledge of operating software preferred.

7. Must be able to multi-task and be detail-oriented.

8. Must be a team player.

9. Ability to work independently with minimal supervision in a high degree of autonomy.

Innisfree Hotels will invest in you, if you invest in you. We are a fast-paced, expanding company and we need team members who thrive on challenge, seek responsibility and value our culture to lead us into the next generation of growth.

  • Guest Service Agent Full-Time

    2 weeks ago

    Santa Rosa, United States Tharaldson Hospitality Full time

    Guest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: Career advancement opportunities Employee discounts Competitive pay Daily Pay Flexible work schedule...

  • Guest Service Agent Full-Time

    4 weeks ago

    Santa Rosa, United States Santa Rosa Hampton Inn and Suites Wine Country Full time

    Job DescriptionJob DescriptionGuest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: Career advancement opportunitiesEmployee discountsCompetitive payDaily...

  • Guest Services Agent

    2 days ago

    Fort Myers Beach, United States Village Realty Management & Services Full time

    Guest Service Agent Our company, Greater Orlando Condos and Homes is looking for a full time Guest Service Agent to join our team and help manage a growing portfolio of rental homes. We take great pride in assisting guests from all over the world wit Guest Service, Agent, Property Management, Guest, Operations, Retail

  • Guest Service Agent

    4 weeks ago

    Santa Monica, United States Viceroy Hotels & Resorts Full time

    The Guest Service Agent is focused on providing efficient service and creating memorable experiences by making emotional connections with all of our guests. General Responsibilities Include: Will require to work a few nights of graveyard shifts weekl Guest Service, Agent, Office Manager, Guest, Service, Retail, Hotel

  • Guest Services Agent

    1 week ago

    Miami Beach, United States Highgate Hotels, Inc. Full time

    The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. The ideal candidate must have previous Guest Service, Agent, Guest, Hotel, Operations

  • Guest Service Agent

    1 week ago

    Santa Barbara, United States The Kimpton Hotel & Restaurant Group, LLC Full time

    Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new Guest Service, Agent, Guest, Service, Operations, Hotel, Retail

  • Guest Services Agent

    3 hours ago

    Pismo Beach, United States The Cliffs Hotel and Spa Full time

    Job DescriptionJob DescriptionGuest Services Agent - The Cliffs Hotel & SpaThe Cliffs Hotel & Spa is the premier oceanfront hotel on the Central Coast. Come to work every day to beautiful ocean views of Pismo Beach! Be part of a team known for outstanding customer service that creates lasting, happy memories for all our wonderful guests. The Cliffs Hotel &...

  • Guest Service Agent

    1 week ago

    Huntington Beach, United States The Kimpton Hotel & Restaurant Group, LLC Full time

    The hourly pay rate for this role is $19.05. The rate is only applicable for jobs to be performed in Huntington Beach, California. We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, child/elder care a Guest Service, Agent, Guest, Service, Operations, Hotel, Retail

  • Guest Services Agent

    7 days ago

    Fernandina Beach, United States Innisfree Hotels Full time

    Innisfree Hotels is an inclusive workplace that fosters a culture of care where employees genuinely matter, and their voices are heard. **Location**: Ocean Coast Hotel At The Beach Guest Service Agents are the face of the hotel as they are often the first people guests interact with upon arrival. A Guest Service Agent, is responsible for accommodating all...

  • Agent - Guest Service - Front Office

    1 week ago

    Santa Barbara, United States Hotel Californian Full time

    The Guest Service Agent is responsible for providing quality guest services that include registration and check-out, PBX operations, mail and message service. JOB RESPONSIBILITIES: Welcome arriving guests and complete established check-in procedures Guest Service, Guest, Agent, Operations, Service, Office, Retail

  • Guest Services Agent

    2 weeks ago

    Orange Beach, United States Innisfree Hotels Full time

    Innisfree Hotels is an inclusive workplace that fosters a culture of care where employees genuinely matter, and their voices are heard. Location: Hilton Garden Inn Orange Beach Guest Service Agents are the face of the hotel as they are often the first people guests interact with upon arrival. A Guest Service Agent, is responsible for accommodating all...

  • Guest Services Agent

    4 weeks ago

    Fernandina Beach, United States Innisfree Hotels Full time

    Innisfree Hotels is an inclusive workplace that fosters a culture of care where employees genuinely matter, and their voices are heard. Location: Springhill Suites Amelia Island Guest Service Agents are the face of the hotel as they are often the first people guests interact with upon arrival. A Guest Service Agent, is responsible for accommodating all...

  • Guest Services Agent

    5 days ago

    Fernandina Beach, United States Innisfree Hotels Full time

    Innisfree Hotels is an inclusive workplace that fosters a culture of care where employees genuinely matter, and their voices are heard. Location: Springhill Suites Amelia Island Guest Service Agents are the face of the hotel as they are often the first people guests interact with upon arrival. A Guest Service Agent, is responsible for accommodating all...

  • Guest Services Agent

    3 weeks ago

    Daytona Beach, United States Marriott Vacations Worldwide Full time

    Location: Guest Services Agent in Luana Waikiki Hotel at Marriott Vacations Worldwide Location * **Location:** 2045 Kalakaua Avenue **Job Description** **JOB STATUS:** Night Audit Relief Shifts **JOB SUMMARY** If so, the Front Office might be the place for you! You will have the opportunity to welcome our guests, while experiencing our dedication to the...

  • Overnight Guest Service Agent

    1 day ago

    Huntington Beach, United States The Kimpton Hotel & Restaurant Group, LLC Full time

    The hourly pay rate for this role is $20.08. The rate is only applicable for jobs to be performed in Huntington Beach, California. We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, child/elder care a Guest Service, Guest, Agent, Overnight, Service, Operations

  • Guest Services Agent-30A Territory

    4 weeks ago

    Santa Rosa Beach, United States RealJoy Vacations Full time

    Job DescriptionJob DescriptionAbout Us:RealJoy Vacations aims to attract, hire, and cultivate the area's best talent!RealJoy Vacations, established in 2009, provides vacation rental owners with high-quality property management, we provide guests with unforgettable vacation experiences, and we provide our employees with rewarding careers. We are an...

  • Guest Communications Agent

    1 week ago

    Santa Barbara, United States Hotel Californian Full time

    The Guest Communications Agent responsible for answering and extending all incoming calls courteously and efficiently and perform other essential PBX/ Telecommunications duties. To maintain a high standard of service and hospitality always, while ass Communications, Agent, Communication, Guest, Hospitality, Hotel, Business Services

  • Guest Services Agent

    4 weeks ago

    North Myrtle Beach, United States SHROFF INVESTMENTS, INC Full time

    Front Desk Agent / Guest Services - Prince Resort Myrtle Beach Seaside Resorts believes that our employees are the strength, vendors are the standard, homeowners are the prospect, and customers are the focus. We are committed to maintaining a safe and secure, working environment, which promotes communication, participation, and involvement. Empowered and...

  • Overnight Guest Service Agent

    5 days ago

    Miami Beach, United States Cardozo Hotel Full time

    About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...

  • Agent - Guest Service - Hilton Santa Barbara Beachfront Resort

    1 week ago

    Santa Barbara, United States Hilton Hotels & Resorts Full time

    As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be Guest Service, Guest, Agent, Service, Hospitality, Processing, Retail