Help Desk Technician

3 weeks ago

Dallas, United States MAFÉ Resources Full time

My client is a leading healthcare provider dedicated to delivering exceptional patient care, advancing medical research, and fostering innovation in healthcare services. As a major hospital system, we are committed to maintaining a cutting-edge technology infrastructure to support our mission.

We are seeking a highly skilled and motivated Helpdesk Technician to join our IT support team. The Helpdesk Technician will play a crucial role in ensuring seamless technology operations within our hospital system. The successful candidate will provide technical assistance to end-users, troubleshoot issues, and contribute to the overall efficiency of our IT infrastructure.

End-User Support:

  • Provide timely and effective technical support to end-users within the hospital system.
  • Respond to helpdesk tickets, phone calls, and emails to address and resolve IT-related issues.
  • Diagnose and resolve hardware, software, and network issues promptly.
  • Collaborate with other IT team members to escalate and resolve complex technical problems.

Hardware and Software Installation:

  • Install, configure, and maintain computer systems, peripherals, and software applications.
  • Conduct equipment setup for new hires and provide training on IT tools when necessary.
  • Create and maintain standardized images for deploying applications on different platforms (Windows, macOS, etc.).
  • Develop and implement imaging procedures to ensure efficient and consistent application deployment across the organization.
  • Stay updated on the latest imaging technologies and tools to enhance the application deployment process.

Qualifications:

  • Minimum of 1-2+ year of experience in IT support or a related field.
  • Knowledge of healthcare information systems is a plus.
  • Strong understanding of Microsoft Windows and Office applications.
  • Familiarity with ticketing systems and remote support tools.
  • Excellent communication and interpersonal skills.
  • Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are advantageous.

Benefits:

  • Competitive salary.
  • Comprehensive health plans sponsored by the company.
  • Unlimited paid time off.
  • Annual review program allowing for raises and promotions based on merit.
  • Dynamic and collaborative company culture.

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