Communications Dispatcher

The Communications Dispatcher is a vital part of the Emergency Management & Community Engagement team. As a Communications Dispatcher, the successful candidate must operate a multi-channel radio system receiving and transmitting all information promptly, accurately and in a professional manner at all times. Further duties include but are not limited to: Answering emergency and non-emergency calls for service on a multi-line telephone system, Entering and retrieving information through a Computer Aided Dispatch System (CAD) terminal, Responding to inquiries and complaints and securing emergency assistance in a timely, efficient and professional manner, Contacting and requesting services of wreckers, emergency medical services, fire services and other law enforcement services as well as maintenance and University call out services, operating a computerized information network terminal, entering, and retrieving information through the Virginia Criminal Information Network (VCIN) and the National Law Enforcement Telecommunications System (NLETS) to be disseminated by radio and telephone. Files messages properly and maintains the proper logs and information as necessary.

Essential Functions and Responsibilities

1. The ability to think and speak clearly and concisely under stress.

2. Keep abreast of the current laws related to law enforcement at the local, state and federal levels.

3. Verify and enter information in all Liberty University Department call-out manuals.

4. Make timely notifications or corrections of errors and obstacles in the use of the system.

5. Knowledge of disaster protocol, research and planning.

6. Knowledge of law enforcement, fire and emergency medical dispatch protocol.

7. Operation of a multi-channel radio system.

8. Operation of a multi-line telephone system.

9. Operation of a computer aided dispatch terminal.

10. Must keep accurate records of all radio transmissions and telephone calls.

11. Must utilize VCIN and NLETS properly, efficiently and accurately.

Qualifications, Credentials, and Competencies

Must be at least 21 years old, have current first aid and CPR certifications, and industry knowledge in the field of Emergency Communications operations. Experience as a dispatcher is preferred. Must be able to complete certification as a dispatcher within 1 year of appointment. Must not have convictions for felonies or crimes of moral turpitude and be able to pass random drug testing to maintain employment. Effective communication both verbally and in writing. Ability to intuitively reason, analyze information and events, and apply judgment in order to solve problems of both a routine and complex nature. Excellent computer and organizational skills. Regularly lift 10 or fewer pounds.