IVR Developer

Must have :
• IVR app dev experience, modernizing IVR architecture
• Strong JAVA(8)/J2EE, VXML, GRXML, XML, JSP, JAVAScript, Struts, Spring/Hibernate, Micro Rest/Soap webservices, JSON, PL/SQL, AJAX, HTML, GITLab, Splunk, Docker, Postman, JWS/WAS, Eclipse IDE and Oracle.
• Genesys Composer knowledge,
Genesys Pure Engage 8.5
• Strong excel skills

Contact Center Developer (for IVR)
The role of the Contact Center Developer (for IVR) is to develop, integrate, and support multiple contact centers across various lines of business (primary focus on Group Protection), with a focus on IVR and AWS app dev. This includes and is not limited to new development, customizations of existing technologies and modernizing existing technical stacks leveraged across the Contact Centers and their respective platforms. The candidate will also be responsible for designing, coding, testing, and implementing enhancements and modifications on multiple platforms. Strong communication skills, being a self-starter and having the ability to work in a strong multi-location team environment is a necessity.

Summary of most important skills for vendors to source:
• IVR app dev experience, modernizing IVR architecture
• Strong JAVA(8)/J2EE, VXML, GRXML, XML, JSP, JAVAScript, Struts, Spring/Hibernate, Micro Rest/Soap webservices, JSON, PL/SQL, AJAX, HTML, GITLab, Splunk, Docker, Postman, JWS/WAS, Eclipse IDE and Oracle.
• Genesys Composer knowledge, Genesys Pure Engage 8.5
• Strong excel skills

Desired Industry Skills:
Strong JAVA(8)/J2EE, VXML, GRXML, XML, JSP, JAVAScript, Struts, Spring/Hibernate, Micro Rest/Soap webservices, JSON, PL/SQL, AJAX, HTML, GITLab, Splunk, Docker, Postman, JWS/WAS, Eclipse IDE and Oracle. Also, good to have are: Angular 6 (or higher), React, AWS, XSLT, JSF, Rich Faces, .NET, C#, Google DialogFlow

Desired Genesys Skills:
Genesys Composer, Genesys Infrastructure (8.5), Genesys CME, WDE & WEE, Click to Chat, Callback (phone, web, and mobile), Nuance, Cyara

Other Skills:
Microsoft Office 365 suite (not limited to Outlook, Word, Excel, Visio, and Teams)

Project Methodologies and Tools:
AGILE (SCRUM, Kanban, Scrumban) and Waterfall, V1/Jira

Skillset:
Genesys Composer, Genesys Infrastructure (8.5), Genesys WDE & WEE
Java 8
VXML
Spring
Splunk
Docker
JWS / Websphere
Gitlab

4-6 years experience or more; The Senior Developer is responsible for evaluating and deploying internal and external solutions while adhering to standards, procedures and practices; providing input to plans and estimates for completing work; and following system development life cycle to provide software solutions. Determines how existing applications, systems, databases, interfaces and / or hardware can work together to meet new and emerging enterprise initiatives.

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