Life Enrichment Director

3 weeks ago

Kingsport, United States American House Senior Living Full time

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Life Enrichment Director Position Summary

Under the general direction of the Executive Director as well as the Corporate and Regional Life Enrichment Directors, primary responsibilities include, but are not limited to, enriching the lives of our residents through regular coordination and facilitation of community events.

Qualifications and Required Experience for Life Enrichment Director:

  • Degree in Recreational Therapy, Certified Therapeutic Recreational Specialist, or Certified Activity Director preferred. Experience may be substituted.
  • Extensive experience in a creative event management or activity planning role.
  • Excellent verbal and written communication skills with the ability to interact with a diverse group of team members, residents and family members
  • Positive attitude, enthusiasm and energy
  • Compassion for older adults
  • Extensive knowledge of current technologies
  • Experience working with individuals with dementia preferred
  • Working knowledge of the senior living industry preferred
  • Experience teach/training others and facilitating groups
  • Must possess valid drivers license
  • Must be 21 years of age to obtain a CDL; must obtain a CDL license within 90 days of hire

Primary Responsibilities for Life Enrichment Director:

  • Ensure the highest quality of customer service is available for our residents
  • Work in partnership with the Community Relations Director or sales team to participate in prospective resident visits
  • Perform the Resident Orientation with new residents (as specified in the Welcome Procedure)
  • Create programming for each month based on the Seven Dimensions of Wellness Model and incorporate all 7 experiences (Emotional, Environmental, Intellectual, Occupational, Physical, Social and Spiritual) from the model each day
  • Ensure all elements of all signature programs are executed
  • Manage and schedule all guest entertainers, speakers and outside vendors, including their communication, pay, setup/teardown, event requirements and event execution
  • Maintain direct line of communication to regional and corporate Life Enrichment team through required reporting
  • Foster positive long-lasting relationships with external organizations, vendors, venues and other contacts.
  • Promote all events/activities in such a way that all residents are aware of and encouraged to attend the programs offered each day
  • Develop, monitor and adjust work schedules to ensure adequate staffing to meet our service standards
  • Research and acquire new talent and entertainment for community events
  • Prepare monthly newsletter using the current program (Connected Living or Illustratus)
  • For those with Memory Care communities, lead the Love Is Ageless program ensuring My Life Story Walls are current and all other aspects of the program are being implemented
  • Ensure the veterans Wall of Honor is up-to-date with current residents, if applicable
  • Use modern technologies to enhance the programs offered
  • Display proficiency with software applications, programs and tools used by American House for the Life Enrichment Director position
  • Responsible for Life Enrichment department petty cash and/or credit card, keeping a record of all cash receipts, expenditures and balancing on a monthly basis
  • Responsible for communicating with the weekend manager-on-duty and any assistants/volunteers for all information regarding the schedule of weekend activities
  • Represent American House professionally at all community events
  • Maintain the Connected Living community screens and/or the main activity board
  • Update the seasonal/holiday decorations throughout the community
  • Oversee transportation: schedule and provide transportation for group outings and personal appointments in collaboration with any additional drivers, assistants or volunteers
  • Create and manage outing sign-up sheets
  • Comply with American Houses mission and philosophy as well as written policies and procedures
  • Recruit and oversee friends and family members of residents who would like to donate their time or resources for the betterment of the community
  • Notify the Executive Director and other pertinent contacts of emergency situations
  • Report any areas/items in need of repair to the Executive Director, including any required maintenance or repair of the communitys vehicle(s)
  • Acquire and maintain CDL license, where required
  • Provide leadership and guidance for all Life Enrichment Assistants and volunteers
  • Complete all necessary paperwork for new volunteers
  • Obtain all necessary paperwork and records for any animals visiting the community
  • Place orders for all marketing materials in a timely manner
  • Follow established safety regulations and quality assurance procedures
  • Prepare to assist in the event of a crisis or natural disaster, whether with your community or a community in need in your region
  • Attend notable seminars and identify senior living industry trends as they relate to Life Enrichment
  • Please note: Other duties pertaining to Life Enrichment may be assigned as needed by the Executive Director or corporate team.

Other Skills and Abilities:

  • Capacity to read, analyze and interpret facility forms, signs and product instructions
  • Ability to speak clearly and interpret verbal communication
  • High degree of interpersonal relationship skills
  • Strong organization and time-management
  • Considerable initiative, judgment and leadership
  • Telephone and computer technology proficiency
  • Problem solving and reasoning abilities
Company Overview:

Founded in 1979, American House Senior Living Communities vision is to provide high-quality housing for senior at a price affordable for retirees and their families. That vision of excellence has endured for nearly 40 years and expanded to serve residents at a number of senior housing communities. Our mission is to enrich the lives of those we serve, providing an environment that fosters meaningful relationships. Our vision is to be an innovative senior housing company that created sustainable excellence and stakeholder value, with an unparalleled commitment to passionate care provided by compassionate people.

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