Room Attendant

1 month ago


San Antonio, United States Zachry Hospitality Inc Full time

** Zachry Hospitality**

** Room Attendant (Full-Time) Staybridge Suites Hotel Downtown Convention Center**

San Antonio, TX 78205

At **Staybridge Suites** we want our guests to feel like part of the family, which means we need you to:

* **Be down-to-earth** by being straightforward and natural

* **Be thoughtful** by being perceptive, caring and accommodating

* **Be sociable** by being upbeat, involved and friendly

* ****Be reliable** by being professional, a team player and resourceful**

**job overview**

Create a 100% guest satisfaction by providing fast and friendly genuine hospitality and by exceeding guest expectations.

**DUTIES AND RESPONSIBILITIES**

**PEOPLE:**

* Give personal attention, takes personal responsibility and uses teamwork when providing guest services.

* Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.

**GUEST EXPERIENCE:**

* Provides guests with assistance while on the floors and in hotel public spaces.

* Responds to guest inquiries for information with genuine and caring hospitality.

**RESPONSIBLE BUSINESS:**

* Greeting guest as they enter and exit the hotel.

* Ability to multi-task in a high paced environment by maintaining a calm and level headed demeanor.

* Being cross-trained in all functions of Housekeeping: Rooms, Lobby, Laundry, etc.

* Providing excellent customer service as per hotel standards.

* Ensuring constant and accurate lines of communication amongst departments are kept.

* Clean and maintain rooms, hallways, lobby and common areas.

* Knowledge of basic sanitation requirements/controls and applications of relevant chemicals+

* Knowledge of Staybridge policies as applicable to housekeeping, especially those relating to safety and security of guest and hotel property.

* Ability to stand, walk, bend, reach and move continuously to attend to rooms on all floors of the hotel.

As well as any other job duties instructed by management


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