Patient Access Representative

3 weeks ago

Lutherville Timonium, United States JobsRUs.com Full time

is seeking to hire a Patient Access Representative for our client in Timonium, MD
This employer requires all employees, temporary labor, consultants, and contractors to be fully vaccinated against COVID-19 and influenza.
Benefits Available
Weekly Pay
Pay Rate - $
1st Shift: Monday, Tuesday, Wednesday, and Friday - 7am-3:30pm, Thursday - 8:30am-5pm
Job Description
Performs registration and scheduling of outpatient appointments, charge entry, collection of co-pays and medical records functions
May perform referrals.
Distributes and processes all information requests received in timely manner; logs records; follows up on records signed out, requesting return when appropriate
Handles walk-in requests for release of medical records; obtains appropriate authorizations for release.
Essential Functions:
Billing/Financial
Optimizes facility and professional collections.
Tasks:
Collects co-pays and fees for facility and professional services from patient/guarantor according to established Hospital and faculty practice/departmental policies and procedures
Balances and closes all payment batches at the end of the day.
Reconciles cash drawer on a daily basis
Prepares and submits Hospital and faculty practice deposits in accordance with established Hospital and faculty practice/departmental policies and procedures.
Verifies patient insurance coverage
Obtains facility and professional services authorizations; may assist patients with obtaining specialty referrals
Communicates facility and professional co-payment or other balance due information to patients/guarantor.
Abstracts and copies information from patient records in response to documentation requests.
Registration
Performs a complete registration of patients.
Tasks:
Interviews patients to obtain correct demographic and insurance information
Verifies insurance and obtains authorizations to insure proper billing and collections
Inputs a complete patient registration into a computerized registration system.
Reviews completed registration with patient; assists patient with the signing of admission forms and other forms that may be required for department.
Notifies provider of patient's arrival.
Prepares admission packet of forms and labels for provider
Shedules appointments into computized systems.
May perform referrals.
Medical Records
Pulls and refiles records, files loose reports and other documents in the records, performs file maintenance in the file area
Processes release of medical records information
Answers telephone inquiries.
Tasks:
Prepares and maintains accurate and complete records for outpatients; active, discontinued, and discharged
Sorts and places progress notes, lab slips in chart and prepares notes to be sent to Health Information Department.
Pulls and re-files charts needed for patient visits or related needs, and processes charts for microfilming.
Reviews charts periodically for completeness and accuracy to ensure proper maintenance; assures medical records are maintained in accordance with accreditation standards, obtains MEC signature.
Charge Entry/Abstract
Professional charge entry
Tasks:
Abstracts and copies information from patient records in response to documentation requests.
Reviews patient encounter forms to ensure accuracy and completeness prior to charge entry; consults with provider to obtain incomplete and/or missing data; verifies CPT/CDM/ICD-9 coding with designated personnel.
Enters charges for professional and technical services into computerized billing systems
Balances and closes all charge batches at the end of the day.
Customer Service
Ensures that all customers receive exemplary service
Serves as a patient/customer advocate when needed.
Tasks:
Demonstrates empathy and understanding of patient/customer concerns by listening carefully and responding appropriately.
Exceed patient/customer needs by anticipating, identifying and responding to such needs in a prompt and courteous manner.
Focuses on what can be done to improve situations for the patient, co-worker and other customers
Keeps patients/customers informed, explain delays, and provide clear and concise information.
Maintains patient confidentiality; respects the privacy and needs of all patients; continually demonstrates actions that indicate an understanding of patient rights.
Portrays a positive organizational image through adherance to dress code and maintaining a clean work environment.
Recognizes everyone, including patients, visitors and co-workers as customers and treats them with dignity, courtesy and respect.
Works at maintaining a good rapport and appropriate departmental relationships with all patient care personnel, promotes a spirit of cooperation through frequent communication.
Demonstrates knowledge of and behaviors consistent with standards of conduct and code of excellence
Acts in a way that shows sensitivity for confidentiality, integrity and respect for diversity.
Qualifications/Requirements
Education/Knowledge: Formal working knowledge; equivalent to an Associate's degree (2 years college); requires knowledge of a specialized field
Experience:
Demonstrated knowledge of medical terminology obtained through formal training or previous experience.
1-3 years
Communication Skills and Abilities:
Demonstrates the ability to follow verbal instructions
Demonstrates the ability to communicate effectively verbally
Demonstrates the ability to communicate effectively in writing.
Additional Comments
Two years experience in professional or Hospital billing.

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