Utility Billing Customer Service Specialist

3 weeks ago


Colorado Springs, United States American Conservation and Billing Solutions Full time

Job DescriptionJob Description

We are seeking a Utility Billing Customer Service Specialist to join our team You will be responsible for assisting customers regarding their utility account.Our Utility Billing Department is a fast paced, team oriented environment where we strive to provide top notch customer service on a daily basis. Our team is seeking a highly motivated, collaborative, adaptable and kind representative. We are looking for someone that will promote positive relationships with our client’s residents and has a passion for providing excellent customer service.

Responsibilities:

  • Assists customers over the telephone with a wide variety of questions, requests and complaints related to their utility account and utility bills to include, but not limited to, assisting customers with start/stop requests for services, explanation of services provided, budget billing, delinquencies, billing inquires and adjustments and other issues related to their utility services.
  • Prepares utility statements for delivery to the post office.
  • Coordinate with account managers to ensure all resident questions and concerns are properly addressed

Qualifications:

  • Previous experience in customer service
  • Ability to build rapport with customers
  • Ability to prioritize and multitask
  • Positive and professional demeanor

Company DescriptionAmerican Conservation and Billing Solutions is a small but expanding utilities billing company located in Colorado Springs, Colorado.Company DescriptionAmerican Conservation and Billing Solutions is a small but expanding utilities billing company located in Colorado Springs, Colorado.


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