Technical Lead, Enterprise Applications

3 weeks ago

Las Vegas, United States Fusion HCR Full time
What You'll Do
  • Provide technical support for Retail Merchandising, WM, sales audit, and planning applications as needed
  • Partner with for Merchandising, WMS, and Finance teams for their projects
  • Perform analyses on software application functionality and suggest improvements, solidify requirements and code as per requirements to deliver the solution
  • Utilize diligence for error resolution, logs, and audit process for existing and new applications
  • Work on critical projects and deliver technical requirements
  • Manage 3rd party vendors and ensure on time delivery or their tasks
  • Consult with the software development team, internal users, and clients to improve application performance
  • Manage tickets across multiple business system environments to ensure continued and synchronized operations
  • Establish the root causes of application errors and escalate serious concerns to the Vendor
  • Maintain a record of escalation and schedule application updates
  • Document processes and monitor application performance
  • Provide front-end support to clients and colleagues in IT
  • Respond to general questions and tickets in a timely manner
  • Research, diagnose, troubleshoot, and identify potential solutions for how to resolve issues for Tier 1 and Tier 2 incidents
  • Prioritize multiple open issues, and deliver solutions in a timely manner
  • Document issue triage as troubleshooting progresses
  • Follow best practices for change control of proposed solutions
  • Process Tickets for APTOS, ORACLE, and other systems
  • Report common issues identified from service partners for escalation
  • Perform other specific duties or assignments as directed by enterprise applications director and manager
Job Requirements
What You Bring
  • A bachelor's degree in software engineering, computer science, information technology, information systems, computer engineering, or similar
  • 5+ years demonstrable experience as technical lead in the retail industry
  • Technical knowledge of Merchandising system, WMS systems, and Finance
  • Knowledge of front-end and back-end programming languages (i.e. SQL, JAVA, HTML, .net, PLSQL)
  • Good knowledge of integration
  • Good knowledge of version control and batch process
  • Ability to manage triage, resolution, document configuration changes, and monitor performance
  • Exceptional ability to provide front-end support to internal departments and web-based clients
  • Determination to get to the root causes of application errors and resolve issues
  • Project management skills; the ability to run some projects
  • Ability to use various incident tracking tools
  • Exceptional verbal and written communication skills

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