IT Support Analyst

This is a FT position working Monday-Friday from 9pm-6am, but we are flexible in our scheduling, and is eligible for TLI’s full benefits package that consists of:

• Medical, dental, vision and life insurance
• 401(k) with profit sharing
• Flexible spending account
• Unlimited vacation

• Troubleshooting and analyzing computer issues of moderate to difficult scope.
• Providing technical support for hardware, software, and connectivity (i.e. printers, desktops, laptops, monitors, internal and internet applications, computer operating systems, and network connections).
• Configuring computers (operating system and software).
• Windows/Android Mobile device configurations.
• Assisting with daily routine’s such as backup tapes and monitoring error logs.
• Trouble shooting with users over the phone and in person.
• Providing Basic Network support (DNS, DHCP, TCP/IP)
• Revising and updating procedures.
• Special project help as needed

• 1-2 years of experience with Windows 10/Windows 11, Outlook, Microsoft Office applications, and Internet Explorer.
• Effective listening skills.
• Innovative problem-solving ability. Persistence with problems even when experiencing setbacks.
• Effective time management and priority-setting skills.
• Ability to shift gears and learn new technology or information quickly.
• Detail-orientation including precision and follow-up skills.
• Independent self-learner.

• Android Mobile device configurations
• Experience working with Omnitracs
• Exposure to TMW Suite
• Familiarity with MDM
• Familiarity with SOTI