Virtual Mental Health Technician

4 weeks ago


Houston, United States Discovery Mood & Anxiety Program Full time

Job Description Mental Health Technicianis responsible for assisting and supporting patients through the entire treatment experience from admission through discharge. MH Tech III responsibilities primarily include ensuring patient safety, providing milieu interventions, leading psychoeducational groups, and supporting patients as they navigate the treatment process. As the Tech team is available to the patient during program hours, careful patient monitoring and communication with the treatment team is essential. The Tech III is in a leadership role and should provide experience and guidance to all coworkers.Reports to Facility Manager/Program Director. Responsibilities Orients new patient to the treatment program, its requirements, intent, and routine. Determines whether the new patient has any special needs, communicates those needs to the treatment team and assists the patient in fulfilling those needs. Monitors all patients through the treatment experience, keeping patients in line of site in the milieu and checking on patients in bedrooms or other areas on a regular basis. Supports co-workers in creating a positive environment, being a role model and working as a team. Contributes to the well-being of all patients by serving as a positive role model, demonstrating professional and caring manner toward co-workers, patients, and guests. Treat all patients, guests and co-workers respectfully and courteously. Facilitates treatment plan set forth by the Therapist by providing day-today support to patients and if patients need to “check-in”, help patients engage in a positive coping skill. Directs patients in a clear, concise, and informative manner. Understands the importance of structure by following the house rules and group schedule each shift. Responsible for running and engaging patients in therapeutic groups such as coping skills, relapse prevention, psycho education, Life Skills, etc. for the expected length of time identified in the Program Schedule. Also assists in providing group ideas. As Technicians are the “eyes and ears” of the milieu, they are responsible for documenting any behaviors that occur in the milieu in a very thorough and appropriate manner. Must maintain confidential nature of all patient and program related activities. Answers telephone promptly and politely. Transfers any inquiries they are unable to assist with to the Therapist, Milieu Manager or Program Director. Maintains a clean environment by completing the cleaning required on the shift worked and documenting Is a positive role model or shift lead to colleagues. This is a full-time remote/virtual position working Monday-Friday 1:00-9:30pm EST / 12:00-8:30pm CST For a virtual tour of the facility, please visit our website at (url removed)



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