FOH Shift Lead, Assistant Manager, Manager Restaurant

2 weeks ago

Asheville, United States Juicy Lucy’s Burger Bar and Grill Full time

Location: Asheville, NC **Job Description**

* Oversee every aspect restaurant operations.

* Ensures excellent guest service that meets or exceeds expectations.

* Ensures that the restaurant is adequately staffed to meet guest needs.

* Understand and demand 100% customer service

* Organize special events and promote weekly events and promotions

* Go, Go, Go mentality

* Controlling day-to-day operations - profit & loss, by following cash control/security procedures, reviewing financial reports, and taking appropriate actions.

* Working with area supervisor to develop the restaurant's annual operating budget and control all profit and loss centers, including food, beverage, supply, utility and labor costs.

* Operating the business in accordance with the company policies and applicable laws.

* Will directly impact interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

* Responsible for all financial (invoices, reporting) and personnel/payroll related administrative duties, completed accurately, on time and in accordance with Company policies and procedures.

* Manage all shifts, which include daily decision-making, staff support, scheduling and planning while upholding standards, product quality and cleanliness.

* Maximizing table turnover, sales per guest, and sales per hour.

* Enforcing safe work behaviors to maintain a safe environment for both guests and crew members.

* Monitor daily activities to ensure quality food and cleanliness standards.

* Meet the restaurant's P&L, and expense goals

* Promoting suggestive selling techniques.

* Maintaining professional behavior while creating a warm, fun, friendly, and hospitable atmosphere.

**Requirements**

* Bachelors Degree or equivalent combination of education and experience

* Minimum of 3 years of experience as salaried or hourly manager in full service, casual dining

* Experience with full service alcohol serving facility desirable

* Record of maintaining high standards in restaurant cleanliness, sanitation, food quality, and guest satisfaction

* Demonstrated leadership skills, including coaching, directing, and motivating a team

* Some exposure to P&L and sales building highly desirable

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