Golf Shop Merchandise Sales Associate

Description

At the Princeville Makai Golf Club, our Golf Shop Attendants are the welcoming faces that greet customers and provide them with a superior buying and golf experience. We’re searching for a qualified associate to add to our team, and to provide the excellent customer service and support we’re known for. The ideal candidate should be an excellent communicator who has a knack for building relationships. With a keen eye on customer satisfaction, the associate answers questions, handles complaints, and maintains a clean, well-organized sales floor. You are the driving force behind new and ongoing sales opportunities — directly impacting our growth and success.

Objectives of this Role Provide superior customer service, placing heavy importance on the Princeville Makai brand experience and customer engagement/satisfaction Serve as the brand ambassador, developing and nurturing strong relationships with customers Learn customers’ needs and wants and personalize purchase opportunities to address them Meet sales projections, generate ongoing sales opportunities, and achieve company and individual Princeville Makai merchandise goals Work as a team player, upholding company policies in all aspects of customer service and contributing to a positive working environment

Daily and Monthly Responsibilities Assist in maintaining a clean and organized product floor, and ensure a welcoming, customer-friendly environment Maintain updated knowledge on current products, pricing, and promotions Greet customers and provide them with purchasing options based on their needs and wants, demonstrating knowledge regarding the merchandise and company Follow through on an exceptional customer experience by presenting customers with product and service promotions and sale opportunities as identified through conversation

Develop and implement cross-selling strategies for appropriate products and services offered Maintain stock levels of sales floor and back stock. Assist in maintaining a fresh and eye appealing merchandise visual presentation Assist customers with returns, exchanges and mail orders.

Skills and Qualifications High school diploma Superior communication skills with customers and team Proven capabilities in a customer service or sales role Conscientious, professional appearance Basic math and accounting skills Positive attitude and self-motivated to win every customer Ability to stand for long periods of 5 hours or more Ability to lift at minimum 15 lbs. Ability to work flexible shifts including weekends and holidays, and monthly physical inventory after golf shop hours.

Preferred Qualifications Associate’s or Bachelor’s degree in marketing or sales Working knowledge of inventory procedures Proven capability with point-of-sale (POS) transactions Experience with marketing and customer dynamic Strong record of meeting and exceeding sales goals Status

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