Homeowner Liaison
2 weeks ago
The role of the Lincoln Hancock Restoration On-Site Homeowner Liaison is to facilitate smooth communication between the construction project and the owners of the units by building and maintaining positive relationships.The Homeowner Liaison will need to anticipate homeowner needs, ensuring that each owner has a memorable experience. This would include communicating the stages of construction to the owners.
Responsibilities
- Responsible for administrative tasks for the construction team assigned to the project
- Maintain superior customer relations by acting as a liaison between homeowners, and guests and LHR
- Establish and maintain weekly updates and postings on the project - including documentation and mail outs
- Responsible for keeping a log of any AirBnB or VRBO refunds, based on eligibility
- Distribute all requests to the appropriate board members and Community Managers in a timely manner
- Respond to telephone, e-mail, web and in-person inquiries from various parties
- Address all customer complaints professionally, leaving the owner with a positive resolution
- Other duties as assigned
- Business acumen and positive mindset
- Results oriented relationship builder and respect LHR Confidential and Proprietary Information – specifically the liaison will not be sharing owner information with other owners
Competencies
- Business acumen and positive mindset
- Results oriented relationship builder and respect LHR Confidential and Proprietary Information – specifically the liaison will not be sharing owner information with other owners
- 1-2 years work experience in guest relations
- Experience in front desk or customer service in a luxury environment
- Strong knowledge of a construction environment is a plus
- Must possess excellent customer service skills
- Must be computer literate
- Preferred candidate will have previous experience with property management, sales and event management software, Microsoft Word, PowerPoint and Excel
- Strong verbal and written communication skills
- Detail-oriented and works with a high degree of accuracy
- Ability to multi-task in a fast-paced environment
- Must be extremely responsible with integrity and ability to maintain confidentiality and discretion
- Must be able to work on an active construction site
- Required to move, lift, carry, pull and place objects weighing less than or equal to 25 pounds without assistance
- Stand, sit or walk for an extended period or for an entire shift
- Reach overhead and below the knees, including bending, twisting and pulling
Company Description
With more than 300 branch offices across North America, Associa is building the future of community for more than 7.5 million residents worldwide. Our 15,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 45 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.
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