Tech Support Specialist

3 weeks ago

Dubuque, United States Westmark Enterprises Full time

Westmark Enterprises is looking for a Tech Support Specialist who will provide information technology related first line software and product support to all internal users and external customers. This role will be responsible for logging, advanced troubleshooting, replying to and or escalating all technical support requests. You will be responding to customers via email, online live chats, and phone. Hours are Saturday - Wednesday 8:00am-4:30pm. No remote work available.

Who We Are

Westmark Enterprises is a support organization headquartered in Dubuque, Iowa that provides support functions such as information technology, human resources, inventory control, telecommunications, finance, and accounting for numerous affiliated companies, including Kendall Hunt Publishing, Westmark Development, Great River Learning, RCL Benziger, and Paradigm Education Solutions. To learn more about us, visit our website at www.westmarkenterprises.com / www.kendallhunt.com

As a Technical Support Specialist, you can expect to:

  • Perform first level IT support-related activities on issues regarding the use of company product software for external customers
  • Perform timely escalation of pending support-related issues to various departments for further analysis and resolution
  • Perform quality assurance and release review processes by following a test plan as outlined by the development team and management
  • Maintains open lines of communication; customers must receive a response to their query

Who We Need

  • Qualified candidates should have an associate degree from a two-year college or technical school or two to four years related experience and/or training.
  • Someone who is comfortable working day shift hours Saturday-Wednesday.
  • Prior technical support experience preferred.
  • Strong verbal and written communication skills; organizational, analytical and decision-making skills are essential.
  • Familiarity with technologies such as smart phones, tablets, desktops and laptops is preferred.

Why Us? We Understand It's More Than Just a Job

Choosing a career path can be one of the most important decision in one's life. Work is part of a person's identity. People need compelling reasons to remain at a job and a company day after day, year after year. As you consider a career change, we understand the benefits an employer offer are just as appealing as the job itself.

Kendall Hunt offers -

  • Job Stability. Kendall Hunt and their family of companies have been around for over 75 years
  • Career Growth. Gain some great experience to promote to higher roles - many of our leadership and upper management staff worked their way up in our family of companies
  • Affordable medical, dental, and vision insurance with Company paid life insurance, short term and long term disability
  • Generous company match on 401(k) plan, as well as profit sharing
  • 15 days of PTO at hire, plus paid holidays
  • Scholarship and tuition reimbursement

HRDept@kendallhunt.com

An Equal Opportunity Employer

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