Mortgage Loan Manager

2 weeks ago

Frankfort, United States Commonwealth Credit Union Full time

Commonwealth Credit Union's mission is to better the lives of those we serve.We do that by following four Quality Standards:

1) Security:Making sure we have a safe environment and are following all applicable state and federal laws

2) Courtesy:Treating everyone with respect and courtesy

3) Image:Maintaining a positive image for our members and in our communities

4) Efficiency:Achieving maximum productivity with minimal wasted effort or expense

The duties of a Mortgage Loan Manager include, but are not limited to:

  • Establishing and cultivating a sales culture within the department. Monitoring results and working directly with staff to meet or exceed expected sales performance. Communicating effectively with members and staff at all levels. Encouraging open communication and the sharing of ideas between all staff and departments. Serving as the main liaison between the Mortgage Department and external/internal auditors and regulatory examiners.
  • Overseeing the preparation and production of department reports, as well as any other special reports as requested or needed. Monitoring staff's individual performance and conducting periodic meetings to review results. Effectively monitoring and evaluating employee and official family loans, ensuring that regulatory compliance and protocol are followed.
  • Exhibiting sound judgment in making decisions while adhering to Credit Union policies and procedures. Reviewing and evaluating all pertinent information prior to making decisions. Analyzing account information before making decisions or recommendations. Approving loans within established approval limits and deciding when to make reasonable loan level policy exceptions. Maintaining awareness and enforcing compliance with regulatory requirements and organizational policies and procedures. Serving as the department's compliance-lead on all matters regulatory in nature.
  • Leading or participating in special projects and/or committees assigned by Executive Management, reporting results in a timely manner. Proactively coordinating activities of the department to meet strategic goals. Participating in the budget forecasting and accounts payable process. Representing the Credit Union at local and national industry conferences, education events, and networking meetings. Developing staff by providing support, training, coaching, and timely feedback. Serving as a positive role model in communication, ethics, teamwork, and service. Continually looking for ways to improve department results. Developing and implementing procedures to ensure efficiency and overall effectiveness.
  • Implementing policies, procedures, and rules in an appropriate manner. Enforcing the policies and procedures governing the operations of the department, as determined by the Board of Directors and/or President, the bylaws, statutes, and state and federal rulings.


Registration in the National Mortgage Licensing System (NMLS) is required for this position. If the individual is not currently registered, he or she will be required to pass applicable background screening, which may be different from what was required to become employed by the Credit Union.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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