Pharmacy Tech II

3 weeks ago

Roanoke, United States CCS-Inc Full time

Overview:

Are you looking for a purposeful career that will make a difference in the patient community? At CCS, our approach to at-home patient care is redefining chronic care management. We are seeking individuals that will thrive in a patient-centric dynamic environment. If you are an attentive listener, fast-thinker, and problem-solver, with the ability to relate to different people, you are a match for CCS.

As a Phamracy Tech II, you will be under direct supervision of a pharmacist, the technician is responsible for entering new prescriptions for patients and processing orders. The technician will also be responsible for completing doctor calls to acquire prescription refills for medications.

Roanoke, VA & Clearwater, FL Openings Available

Alaska, California, Colorado, Delaware, Hawaii, Idaho, Maine, Montana, Nevada, New Hampshire, New York, North Dakota, Rhode Island, South Dakota, Vermont, Washington, Wyoming; residents are not eligible.

Responsibilities:
  • Compile, sort and verify the accuracy of data prior to being entered into the system
  • Possesses a strong pharmacy knowledge base including translation of sig codes, product selection, basic knowledge of brand and generic drugs by name
  • Store completed documents in appropriate locations
  • Must be familiar with filling prescription orders, processing queues, completing department To-Dos and processing prescription refills
  • Outbound contact to doctors office to request new prescriptions for pharmacy patients
  • Maintains a complete understanding of prescription processing including: data entry, creation of shipment schedules, verification of insurance and patient eligibility, prescriber calls for prescription refills, intake of refill Rxs from prescriber, generation and collation of processed queues
  • Answers inbound patient-related calls, as needed
  • Maintains a working knowledge of assigned specific pharmacy area/functions as well as cross training in other areas throughout the pharmacy as indicated by management
  • Courteously assists all customers, internal and external
  • Achieves stated goals and objectives as outlined by managements
  • Regular and consistent attendance
  • Completes any additional duties/functions that managements sees applicable
  • Maintains regular and consistent attendance
Desired Outcomes:
  • Assists other office personnel in the performance of their duties as assigned and as workload permits
  • Participates in educational programs and in-house meetings on product information and new procedures
  • Maintains and promotes patient confidentiality
  • Maintains open lines of communication with Administration, department management and other departmental personnel
  • Follows all Medicare, Medicaid and Private Insurance regulations and requirements
  • Actively participates in Continuous Quality Improvement
  • Demonstrates thoroughness with all work related activities. Strives to continually improve quality and productivity results displayed by Department Personnel on an ongoing basis
  • Assumes other duties and responsibilities as assigned by manager
  • Abides by all policies, procedures and protocols set forth in the departmental, CCS Medical Personnel and Administrative Policy Manuals
  • Maintains scheduling flexibility to ensure availability to meet the needs of the department for all hours of operation
Qualifications:
  • High school diploma or GED with a minimum 12 years working as a Pharmacy Technician (inbound/outbound call center experience preferred).
  • Must successfully complete a board-approved Pharmacy Technician certification program with licensure requirements completed prior to January 1, 2011.
  • Ability to speak effectively with patients and doctors offices during calls
  • Ability to add, subtract, multiply and divide all units of measure, using wholenumbers, common fractions and decimals.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CCS is EEOC/AA employer. M/F/D/V

Values:

Values

Certainty-The lives of the individuals we serve depend on our ability to execute. We commit to doing this every day.

  • Use appropriate methods and a flexible interpersonal style to help build a cohesive and collaborative team based on a foundation of trust and transparency. Deliver what you commit to.

Compassion-We understand the burdens of patients and their loved ones and channel this into a relentless pursuit of customer satisfaction in every part of our business.

  • Ensure that the patient is the driving force behind business decisions, implementing service practices that meet needs of both the patient and the organization. Treat other the way you want to be treated.

Advancement-We are endlessly looking for ways to progress and become more innovative in all things we do.

  • Encourage innovative approaches for addressing opportunities and facilitating change, driving cross-functional alignment to accomplish goals. Speak the truth.

CCS Medical and EEOC/AA employer. M/F/D/V

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