Harley-Davidson Sales Consultant

We Offer:
Excellent Pay
Ongoing professional training
Excellent benefits package including
Medical
Dental
Vision
Life, Long Term Disability, Critical Illness, Accident Insurance
Legal Shield
401(k) and profit-sharing plan with employer match
Paid Holiday, Sick and Vacation Time

Summary:

Produce sales of Harley-Davidson Motorcycles and provide next level customer service by using proven sales processes and pro-active feature benefit sales techniques.

Essential Duties:

Sales Department Operations
Attain new and used sales quotas as agreed upon with the sales manager.
Use floor time effectively to meet customer needs & solicit sales of all products.
Present the features of all products to customers along with their benefits.
Show each customer advantages of products over competing brands.
Maintain profit margin objective for all vehicle sales.
Follow procedures to ensure timely and proper completion of all paperwork.
Introduce new customers to the Service, Parts, General Merchandise and F&I departments and their personnel.

Customer Service:
Greet customers in a timely, friendly and courteous manner.
Handle telephone transactions quickly and professionally.
Practice a feature/benefit selling methodology ensuring all customers receive consistent treatment when doing business.
Ensure the delivery to customer is an "EVENT" which endears the customer to the dealership.
Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to "Make Things Right".
Cultivate prospects (e.g., showroom customer follow-up, phone-in inquiries, past owners, etc.)

Other Duties - As Assigned

Requirements

Valid Driver's License with Motorcycle Endorsement
Treat all employees and customers fairly, courteously, and with dignity.
Be prompt and available for flexible scheduling.
Be honest and fair in all business dealings.
Meet or exceed sales quotas on a regular basis.
Stay current on motorcycle trends and selling features.
Must have an approachable, likable personality.
Excellent communication and closing skills.
Must be able to work effectively with all areas of the dealership to maximize customer experience and dealership profitability

Physical Demands:
The noise level in the work environment is occasionally loud.
Occasionally requires the ability to balance and push a 600+ lb. motorcycle.
Sales persons spend the majority of the day on their feet, demonstrating products.

Working Conditions:
Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
Occasionally exposed to exhaust fumes or other airborne particles.

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