Implementation Specialist
3 weeks ago
Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.
Implementation Specialist
About the Role:
The Implementation Specialist is the first line of contact for Ooma Enterprise. To successfully on-board a customer, you must be able to seamlessly coordinate project implementation activities with both external and internal stakeholders representing business and technical aspects, provide technical directions, troubleshoot technical issues which might arise and facilitate internal and external escalations where necessary.
What You'll Do:
- Customer-facing voice for Ooma Enterprise tasked with providing a consistent, prompt, and high-quality level of customer service to our customers
- Project manage and oversee the entire onboarding process including provisioning installation, and configuration of our product
- Guide new customers through an established onboarding process, equipping them to confidently and effectively use Ooma Enterprise products
- Troubleshoot and resolve and/or escalate customer technical issues when required
- Set customer expectations, communicate internally to ensure tasks are on schedule, and offer suggestions to mitigate risks to avoid delays
- Liaise with internal teams (Sales, Engineering etc.) to ensure projects are completed on time, to spec while leveraging opportunities to introduce new products/services
- 2+ years Technical Customer Success or implementation Specialist, preferably in a SaaS or Customer Service Call Center
- Knowledge of networking fundamentals (TCP/IP, DHCP, VPN)
- Project and client management experience an asset
- Strong analytical, problem solving and coordinating skills
- Sound judgment to proactively and independently solve problems and make decisions
- Ability to manage several concurrent tasks and switch priorities on the fly maintaining a calm demeanor in a fast-paced environment
- Goal oriented self-starter with a service-oriented mindset who can work independently as well as in a team environment
- Proven history of previous successes in a setting where minimal direction provided
- Excellent time management, organizational, problem solving, and analytical skills
- Exceptional communication and presentation skills
- Strong aptitude for technology and ability/desire to learn new software
What We Offer:
Working at Ooma means being a team player, while allowing your individual voice to come through. And, you'll receive competitive compensation, benefits and generous company perks.
- Comprehensive Medical/Dental/Vision insurance for you and eligible dependents
- HMO's, a PPO, or HDHP (including HSA, which Ooma helps fund)
- Income Protection Benefits (Basic Life and AD&D, Short- and Long-term disability)
- Commuter benefits
- 401k & employer match
- Employee Stock Purchase Plan (ESPP)
- Paid time off, sick days, as well as corporate holidays observed
- Employee Assistance Program
- Life Balance benefits with Travel assistance services and Identity theft and will preparation services #LI-OP1
-
Specialist-Client Implementation
5 days ago
Boca Raton, United States Shoes For Crews Full timeIt's our people that make Shoes For Crews special! We hire talented people who support our values and provide training and coaching to our crew to meet their career objectives. Our success comes from great team work and exceptional individual effort. We strive to reward collaboration and recognize accomplishments in an environment of mutual support and...
-
Specialist-Client Implementation
4 days ago
Boca Raton, United States Shoes For Crews Full timeIt's our people that make Shoes For Crews special! We hire talented people who support our values and provide training and coaching to our crew to meet their career objectives. Our success comes from great team work and exceptional individual effort. We strive to reward collaboration and recognize accomplishments in an environment of mutual support and...
-
Client Implementation Support Specialist
1 week ago
Boca Raton, United States Shoes for Crews, LLC Full timeIts our people that make Shoes For Crews special! We hire talented people who support our values and provide training and coaching to our crew to meet their career objectives. Our success comes from great team work and exceptional individual effort. We strive to reward collaboration and recognize accomplishments in an environment of mutual support and...
-
Procurement Specialist
5 days ago
Boca Raton, United States 4ocean LLC Full timeDescription 4ocean Public Benefit Corporation is on a mission to save the world's oceans, and we are looking for a Procurement Specialist located in Boca Raton, Florida to help us advance our cause. Overview: We are seeking an experienced and motivated Procurement Specialist to join our team. The successful candidate will be responsible for overseeing the...
-
Middle School Learning Specialist
5 days ago
Boca Raton, United States Jewishsac Full timeMiddle School Learning Specialist for 2024-2025 Donna Klein Jewish Academy, an independent non-profit school for children grades Kindergarten through grade 12, is a Jewish community day school serving families from a broad spectrum of Jewish backgrounds and religious practices. The school was founded in 1979 and lives its mission: To educate our children and...
-
Quality Assurance Specialist
1 week ago
Boca Raton, United States Cosmetic Solutions Full timeJob DescriptionJob DescriptionWho we are:Cosmetic Solutions is a leader in the development and manufacturing of scientifically proven, innovative personal care products. With a focus on, face, body, hair, OTC, and professional use formulations, we create some of the most cost effective, high quality and powerful products on the market. Providing world class...
-
IT Help Desk Specialist
2 weeks ago
Boca Raton, United States Next Step Systems Full timeIT Help Desk Specialist, Boca Raton, FL We are looking for an IT Help Desk Specialist guru to provide support for our customers. The IT Help Desk Specialist should have a mix of technical and customer service skills and be passionate about technology and helping people. The right IT Help Desk Specialist should want to expand their knowledge in the IT field....
-
Pricing Specialist
4 days ago
Boca Raton, United States HonorVet Technologies Full timeQualifications: Work Experience: Requires 5+ years of relevant experience preferably in a matrixed corporate environment Salesforce experience a plus Education: Minimum BA/BS Degree preferably in the field of Finance, Accounting, or Marketing Job Summary: The Pricing Contractor is the subject matter expert on all things related to pricing for client's...
-
Admissions and Business Development Specialist
3 weeks ago
Boca Raton, United States Must University Full timeWe are seeking a highly motivated and results-driven Admissions and Business Development Specialist to join our team. As an Admissions and Business Development Specialist, you will play a key role in driving the growth and success of our university. You will be responsible for identifying new business opportunities, building and maintaining customer...
-
Training Specialist
2 weeks ago
Boca Raton, United States ADMA BIOMANUFACTURING LLC Full timeJob DetailsLevel Experienced Job Location ADMA Biologics - Boca Raton, FL Position Type Full Time Education Level 2 Year Degree Job Shift Day Job Category Training DescriptionADMA Biologics is a biopharmaceutical company relentlessly committed to creating superior products for immunodeficient patients at risk for infection. It is our devotion to this...
-
Boca Raton, United States Must University Full timeWe are seeking a highly motivated and results-driven Admissions and Business Development Specialist to join our team. As an Admissions and Business Development Specialist, you will play a key role in driving the growth and success of our university. You will be responsible for identifying new business opportunities, building and maintaining customer...
-
Admissions and Business Development Specialist
2 weeks ago
Boca Raton, United States MUST University Full timeWe are seeking a highly motivated and results-driven Admissions and Business Development Specialist to join our team. As an Admissions and Business Development Specialist, you will play a key role in driving the growth and success of our university. You will be responsible for identifying new business opportunities, building and maintaining customer...
-
Admissions and Business Development Specialist
3 weeks ago
Boca Raton, United States MUST University Full timeWe are seeking a highly motivated and results-driven Admissions and Business Development Specialist to join our team. As an Admissions and Business Development Specialist, you will play a key role in driving the growth and success of our university. You will be responsible for identifying new business opportunities, building and maintaining customer...
-
Admissions and Business Development Specialist
3 weeks ago
Boca Raton, United States MUST University Full timeWe are seeking a highly motivated and results-driven Admissions and Business Development Specialist to join our team. As an Admissions and Business Development Specialist, you will play a key role in driving the growth and success of our university. You will be responsible for identifying new business opportunities, building and maintaining customer...
-
Pricing Specialist
4 days ago
Boca Raton, United States HonorVet Technologies Full timeQualifications: Work Experience: Requires 5+ years of relevant experience preferably in a matrixed corporate environment Salesforce experience a plus Education: Minimum BA/BS Degree preferably in the field of Finance, Accounting, or Marketing Job Summary: The Pricing Contractor is the subject matter expert on all things related to pricing for...
-
Part-Time ELC Music Specialist
2 weeks ago
Boca Raton, United States TEMPLE BETH-EL OF BOCA RATON Full timeJob DescriptionJob DescriptionDescription:The Music Specialist is responsible for coordinating the music program at the Beth El Early Learning Center. The Music Specialist works with school staff and Clergy to support and implement the Music Program activities and curriculum. Programming will be planned and executed for all Early Childhood students with some...
-
B2b Account Specialist
4 days ago
Boca Raton, United States ODP Business Solutions Full time**Overview** The Account Specialist manages implementation activities ensuring a seamless transition for Small, Medium and Regional business that require project management interaction from to transfer from their current vendor. Performs account assessment and account set-up services for all new Regional business. Will lead all communication with the...
-
Marketing Specialist
2 days ago
Boca Raton, United States Preipo Full timePreIPO | Marketing Specialist - Financial Services PreIPO is hiring! Marketing Specialist - Financial Services JOB DESCRIPTION: Our Marketing Specialist will craft and execute robust marketing strategies promoting the company's financial services. This role demands a solid grounding in the financial services industry coupled with marketing expertise. CORE...
-
Upper School Library Media Specialist
4 days ago
Boca Raton, Florida, United States Saint Andrew's School Full timeAbout Saint Andrew's School: Saint Andrew's School is an independent, co-educational school for grades PK-12, Saint Andrew's is both a day school and a boarding school, educating students from across the United States and throughout the world. As a college preparatory school in the Episcopal tradition, Saint Andrew's welcomes students of all faiths,...
-
Good Documentation Practices Specialist
3 weeks ago
Boca Raton, United States Cosmetic Solutions Full timeJob DescriptionJob Description Who we are:Cosmetic Solutions is a leader in the development and manufacturing of scientifically proven, innovative personal care products. With a focus on, face, body, hair, OTC, and professional use formulations, we create some of the most cost effective, high quality and powerful products on the market. Providing world...